FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only. If you request a pickup from FedEx, there will be a $5 fee deducted from your return.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

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Find your shoes >

Best Diabetes Boots For Men

Try Risk Free. 60 Day Wear Test
100% Satisfaction Guaranteed!

INNOVATIVE MEN'S DIABETIC BOOTS OFFER ULTIMATE COMFORT & PROTECTION FOR PERSONS WITH DIABETES

 

CUSTOMER REVIEWS: 
"Suffering from diabetes and neuropathy, these boots have made such a difference. Not only in my feet but in my back as well. I will be a returning customer!
-BRIAN COYLE

"Great boots. I put them on and my diabetic feet were immediately relieved…I almost slept in them because they felt so comfortable.
-Thomas Bennett


 

Dr. Emily Splichal, DPM
is a podiatrist, specializing in foot
biomechanics, postural alignment
and human movement

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CUSTOMER REVIEWS

I have diabetes. They are the best slippers I have ever had since my diagnosis. Great adjustable fit and very comfortably to wear around the house! I highly recommend.
-- James Murphy: Great Slipper


I bought these shoes for my husband who has diabetes and suffers from neuropathy. He loves them! They are lightweight, and he can actually walk farther and for longer periods of time without pain. I recommend these shoes without hesitation.
-- Gay Grosz: Great shoes!


I have some of the worst feet surgeons have seen due to diabetes and rheumatoid arthritis and after multiple surgeries these shoes were recommended. Feet have never been more comfortable in a pair of shoes.
-- Roger Dickerson: Excellent


I have type 2 diabetes. This the first shoe that is wide enough at the toe area that gives me a comfortable walk. Will continue to purchase my shoes at Orthofeet in the future.
-- Larry Israel: Problem solved


Very comfortable !! Suffering from neuropathy, diabetes, and swollen legs, ankles and feet finding a shoe to fit is a challenge in itself. However, OrthoFeet solved my shoe problem with its Velcro solutions to expand the shoe to accommodate my ever changing circumstance and better yet, with total comfort. Finding this slipper like shoe was a G-d send! I appreciate these shoes every day. Thank you.
-- David P Gershoni: Very Comfortable

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60-Day Wear Test (Shoes & Insoles only)

Test our products Risk Free for up to 60 days, and if you are not completely satisfied return them for a full refund.

See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable Shoes, Insoles and Socks.

Walk Comfortably & Pain Free or Your Money Back!

FREE Shipping, FREE Returns, FREE Exchanges

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