FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

The Search for the Right Shoe Stops Here

If you suffer from certain foot conditions or illnesses that cause foot conditions, leading a mobile, pain-free life can be a constant challenge, and the quest for the right pair of supportive, well-fitted shoes, never-ending. But now that you’ve arrived at Orthofeet, that quest is over.

Orthofeet’s orthotic shoes are biomechanically engineered with unique comfort features to offer the very best solution for sensitive feet and other physical ailments affected by foot problems or poor posture. We combine the very latest, cutting-edge athletic footwear technology and therapeutic detailing to bring you the highest level of comfort and protection for your feet, knees and lower back.

Our Story

Orthofeet, Inc. was established in 1984 by Ron Bar and his brother Michael Bar. Ron Bar earned a doctorate in biomedical engineering from the Technion Israel Institute of Technology and Michael Bar earned a master’s degree in mechanical engineering from the same institute. The real story of Orthofeet, however, lies in Ron Bar’s motivation for the business. As a young soldier serving as a reserve during the Yom Kippur war of 1973 in Israel, Ron Bar lost his leg when his tank was hit with a missile. Out of this tragedy, Orthofeet was born. Ron saw early on that the traditional method of taking a cast of a patient’s foot was cumbersome, and often, inaccurate. After earning his degrees, he set out to design insoles, foot orthotics, and footwear that would make more sense to his condition and others with mobility issues. Ron’s brother, Michael, also joined him, adding his expertise as a mechanical engineer. Together, they came up with a method that would allow the orthotic to mold directly to the shape of the foot, using expandable polyurethane foam that is activated by water. This patented orthotic allows for a more accurate and dynamic shaping to the contours of the foot, enhancing fit and comfort. In 2000, using its expertise in foot biomechanics and orthotics design, Orthofeet started a line of comfort orthopedic shoes, which combine attractive styling with innovative comfort features. Ron’s war tragedy led to what is today a very successful business that improves the lives of millions of customers worldwide.

Business Philosophy

Orthofeet has two primary objectives that direct our approach to operating a business. One is to offer the ultimate in comfort, function and style in footwear, orthotic insoles and socks. The other is to provide the very best customer service possible, as we have long recognized the importance of satisfied, happy customers.

Focusing on these objectives provides great benefits to our customers as well as Orthofeet. We have outstanding customer loyalty and satisfaction, with millions of customers who truly appreciate our commitment to quality, performance and customer satisfaction.

We look forward to offering you unsurpassed comfort and pain relief as well as customer satisfaction that all of our customers enjoy.

Click here to see podiatrists’ reviews and success stories of our customers.

Contact Details

We are located at 335 Chestnut Street, Norwood, NJ 07648.

If you have any questions or comments please feel free to email us at customerservice@orthofeet.com or to phone us directly at 1-800-524-2845. We are always happy to hear from you.