FREE STANDARD SHIPPING & RETURNS 

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Shipping & Returns for purchases made on orthofeet.com only.  (Offer not valid for HI, PR, AK and International orders).

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form and enclose the form with the returned items(s).

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-551-400-5400

Monday through Friday, 9:00 to 5:00 EST (NJ), or email us at cs@orthofeet.com


FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

 

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN?

Returns can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

img

Chat with a live rep on our website

img

Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

img

Visit our FAQ page - we've answered
the most common questions

Banner Blog

Walking is one of the most effective ways to support your body’s health, especially if you have diabetes. Walking helps to stimulate circulation, particularly in the lower extremities, like the...

The 6 Best Walking Shoes for Diabetics of 2021

Perhaps you live in an area that has distinct seasons and a winter climate, or maybe you’re just looking for more coverage and protection in your busy day to day....

Best Comfortable Boots for Men in 2021

With summer just around the corner, most of us are already thinking ahead about what sandals to add to our shoe collection and how they will match our wardrobe. While...

Best Orthopedic Sandals for Women in 2021

If you listen to advice from any podiatrist, they will tell you to never walk barefoot around the house. The reason is vey simple. When we are barefoot, we put...

Best Slippers for Plantar Fasciitis 2021

For some people, eliminating 100% of their foot pain is not always possible with just wearing good and proper fitting shoes, no matter how great they are. So, what are...

Best 6 Orthotic Insoles for Women & Men in 2021

By Dr. Steven Gershman Growing up and now as an adult I always had trouble finding comfortable shoes. When I was young, I had no idea shoes had different widths...

What Are Extra Wide Shoes for Swollen Feet? Do You Need Extra Wide Width Shoes?

By Dr. Steven Gershman What is a Bunion? The medical term for a bunion is "Hallux Abducto Valgus “, or just "Hallux Valgus”. It is a deformity of the big...

How to Prevent Bunions From Getting Worse

Walking is the most basic activity we perform on a daily basis. Some of us are more active and walk as a “sport” for conditioning and endurance, while others engage...

Best Walking Shoes for Flat Feet of 2020

By Dr. Steven Gershman If you had a headache as the major symptom of brain cancer, would you want to just treat the headache? You may get rid of the...

Shoe Inserts for Heel Pain: Why You Should Use Them

Diabetics are much more vulnerable to major complications such as ulcers, infections and numbness or pain. In previous blogs I have written extensively on this...

10 Smart Tips for Protecting Diabetic Feet