*Customer PO begins with the number 5 and can be located from your confirmation email.
Frequently Asked Questions
 

Orthofeet offers hassle free returns and exchanges (excluding HI, PR, AK, GU, VI orders). 

If you are unhappy with your order, you may return or exchange it within 60 days (from order date) for another size or width, or for a full refund. 

Returns and exchanges are free and can be done online. To initiate an online return or exchange, visit https://www.orthofeet.com/pages/start-a-return.

Orthofeet only allows 1 exchange per order. If the new exchanged item does not work out for you, it can still be returned for a full refund. 

You must return the item back using the Orthofeet return label. If you wish to ship the return package via another carrier, Orthofeet will not be responsible for the shipping charges and will not refund those costs.

Orthofeet offers 2 convenient return options:

  • Return to a Happy Returns Bar – No Shipping Box or label needed
  • Return to any USPS location.  

 

For Happy Returns: 

  • Click here to go to our Return and Exchange Portal.
  • Enter your order number and email address/zip code to initiate a return or exchange. 
  • Select the item you wish to return or exchange.
  • Select the reason for return or exchange. 
  • Choose Happy Returns (Option 1).
  • The nearest Happy Returns Bar location is suggested. If you wish to see other locations, click “Closest location”. 
  • A QR code for your return or exchange will be generated. You will also receive it to your registered email address. 
  • Take your item(s) in its original packaging (shoe box) to the Happy Returns Bar and present the QR code or provide the “Express Code”.
  • Once your item(s) have been scanned, a confirmation email is sent. 
  • Refunds/exchanges are processed within 24 hours. 

 

 

For Post Office Returns:

  • Click here to go to our Return and Exchange Portal.
  • Enter your order number and email address/zip code to initiate a return or exchange. 
  • Select the item you wish to return or exchange.
  • Select the reason for return or exchange. 
  • Choose “Ship back with prepaid label” (Option 2).
  • You can return/exchange with a QR code or print a label. Select the preferred method. 

 

If you chose QR Code:

  • A QR code will be generated & shown on screen. You will also receive it to your registered email address. 
  • Package your items in their original packaging and enclose a copy of the packing slip or invoice with the returned item(s).
  • Present the QR code at the Post Office drop-off facility without the need for printing a label.

 

If you chose Print a Label:

  • A label will be generated and shown on screen. You will also receive it to your registered email address. 
  • Package your items in their original packaging, enclose a copy of the packing slip or invoice with the returned item(s). 
  • Print return label and affix it to the outside of your shipping carton.
  • Take your shipping carton to the nearest USPS location.
  • Please request a receipt for your shipment and keep for your records.

All returned items must be in a resalable condition and in their original packaging, including labels and must be returned within 60 days of purchase. 

Note: A $5.00 restocking fee per item will be deducted from all orders being returned for a refund. 

WE DO NOT ACCEPT EXCHANGES OF SOCKS & COMPRESSION HOSIERY
If you would like a different size/color, please return your current item(s), and place a new order for the desired items.

The return process is approximately 10-14 days as it involves shipping the product back to our warehouse and processing the refund.

To check the status of a return, please call 1-551-400-5400.

The exchange process is approximately 2 to 3 weeks as it involves shipping the shoes back to our warehouse, processing the exchange, and shipping a new pair back to you. 

To check the status of a return, please call 1-551-400-5400.

Orthofeet does not include printed return labels in the box. All returns and exchanges need to be initiated online. You will have the choice of either printing a free return label or a paperless option to generate a QR code to present to the post office. You can also return an item(s) without a printed label at any Happy Returns Bar.

No worries! You have the option of going paperless by generating a QR code or bringing your item(s) to a Happy Returns Bar. If generating a QR code, present it to the post office when you ship the item back to us. You may also take your item(s)to a Happy Returns Bar which does not require a printed label. If you prefer to use the printed label option, please call our customer service team at 1-551-400-5400 and a printed label will be mailed to you.

If the return portal cannot find your order it means one of the following:
  • You have exceeded the 60 day return/exchange window. 
  • Your order is an international one. 
  • Your order was not directly on www.orthofeet.com
  • Your have already made 1 exchange from this particular order.

Yes, you can still return or exchange an item without the original package. Simply package in another box and ship back to us.