FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Heel Pain

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What is Heel Pain?

The heel is the largest bone in the foot and so it is only natural you might experience some form of heel pain at one point in your life. Heel pain is a very broad term and to determine how to best treat it, one must understand and distinguish between the different types of heel pain, their causes, and symptoms.

Heel pain can present itself in various forms.

  • Plantar fasciitis:inflammation and pain of the plantar fascia, a thick ligament on the bottom of the foot that connects the heel bone with the base of the toes. When the plantar fascia is overworked and stressed, heel pain can occur.
  • Heel spur: a bony protrusion that forms where the fascia tissue connects to the heel bone. This condition is most prevalent in people who engage in long term high impact activities such as running or jogging which will eventually wear out the plantar fascia.
  • Bursitis: inflammation of the bursa sac that surrounds the heel joint. Pain at the back of the heel or underneath it may present. Structural foot problems can affect a person’s gait which can lead to inflammation.
  • Heel injury: if the heel is subject to an injury pain, even a minor and unintentional one, swelling and inflammation can occur.
  • Achilles tendonitis:inflammation, irritation or degeneration of the Achilles tendon, a large band of fibrous tissue that

Heel Pain Treatment

Shoes. Regardless of which type of heel pain you experience, one crucial element to treating heel pain is wearing proper shoes. Whether you are looking for shoes for heel pain or sandals for heel pain, they need to be designed with the following features:

  • Biomechanical orthotic insoles that support the arch, align the body and prevent excessive pronation. This helps alleviate strain on the plantar fascia and the heel.
    Contoured heel cup to hug the foot.
    Thick padding under the heel to protect and cushion the fat pad.
    Light weight ergonomic sole with mild rocker bottom to propel the foot forward and facilitate foot motion.
    Multilayer midsole with soft cushioning to absorb shock forces and reduce impacts on the heel.
    Treatment
  • Plantar fasciitis treatment includes rest, reducing or discontinuing physical activity that causes the pain, ice, non-steroidal anti-inflammatory medication, physical therapy, cortisone injections, immobilization boot or surgery in severe cases.
  • Heel spur treatment includes rest, ice, stretching, taping the stressed muscles, physical therapy, cortisone injections, night splints and surgery as a last resort.
  • Bursitis treatment includes stretching, ice, rest, physical therapy, cortisone injections, night splints and surgery as a last resort.
  • Treatment for an injured heel includes icing the bruised area and protecting it from further injury. Wearing socks or footwear with a padded heel is key.
  • Achilles tendonitis treatment includes rest, ice, non-steroidal anti-inflammatory medication, physical therapy, and stretching.
  • Trapped heel nerve treatment includes wearing supportive footwear that does not pinch the heel. If the trapped nerve is a result of a sprain or fracture, this needs to be resolved first.