FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

5 Tips For Shoe Buyers With Wide Feet

Wide-feet people: stand up and be counted! Know what you need to do to achieve the foot comfort and support you deserve!

Many people are born with wide feet, but this condition often comes with age, weight gain, and even pregnancy. Because women’s hips are wider, they tend to have wide feet more often than men, but simply standing for long periods of time can bring on a wider, flatter foot.

  Tips For Shoe Buyers With Wide Feet | Orthofeet

Shop Now for Wide Shoes

Here are some rules of thumb for being kind to your wide feet:

Look for shoes with removable linings and insoles. Make room! Your shoe should be flexible enough to allow you to take off and add on, in order to get your feet into the comfort zone. Orthotic shoes will give you this option.

Say no to slip-ons. This is always a temptation for people with wide feet, but resist! They’re convenient, but they’ll make your feet slide forward and crowd up in the toe box. Stick with laced shoes (see next tip).

Choose shoes with a closure system. Laces and Velcro straps give you the option to adjust the width and the way your shoes fit. 

Avoid pointy shoes.The shoes you want for your wide feet feature wide shoe boxes (this is the term for the front of the shoe). The simple reason: room for your toes.

Choose a shoe with features that work with your wide feet.Select a shoe with a soft upper, with a wider sole that provides a more stable base. Your shoe should be biomechanically engineered from the ground up, with supportive insoles that absorb shock and stress that your feet encounter while walking.

Orthotic shoes not only support and comfort wide feet, they also help with whole-body posture and balance.

Click here to find out how Orthofeet addresses your wide-feet needs.