FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Why are Orthopedic Shoes the Best Type of Footwear?

Why are Orthopedic Shoes the Best Type of Footwear?

To answer this question, we should first consider why we need to wear shoes at all. The answer of course is that shoes protect our feet from objects which may hurt us; they are an important barrier to foot injuries such as punctures, cuts, scrapes, burns, and even frost bite.

However, it’s not enough just to wear any pair of shoes. In fact, wearing shoes that are poorly made or shoes with insufficient cushion or support can do more harm than good. And this leads us to the question: Why are orthopedic shoes the best type of footwear for your feet?

Comfortable Diabetic Neuropathy Foot Pain Orthopedic Shoes | Orthofeet Arch Support -- Orthopedic shoes feature orthotic insoles that provide good arch support. The main purpose of the arch support is to eliminate excessive pronation, which affects foot function and is the main cause of foot and heel pain.

Orthotic insoles help reduce pressure on the heel and the ball of the foot by transferring a substantial portion of body weight to the arch. In shoes without good arch support, the arch area doesn’t participate in distributing the pressure under the foot.

Excessive pronation causes the leg to internally rotate, putting stress on the knee, hip and lower back. Orthotic insoles with good arch support play an important role in alleviating stress on the knees, hips and lower back as well in improving foot and leg alignment.

Shop Now for Orthotic Shoes

Variety of Widths - Orthopedic shoes are made in a variety of widths to offer a precise fit. Most of these shoes are available in medium, wide and extra wide, but you can also find shoes in narrow and extra-extra wide sizes as well.

Extra Depth - Orthopedic shoes are constructed on a special shoe last with extra depth to accommodate thick insoles, and orthotics and offer a loose, comfortable fit, which eliminates pressure points on the foot.

Wide Toe Box - A wide toe box offers pressure relief for bunions and hammer-toe deformities and allows extra room for toe movement.

Protective Interior - Orthopedic shoes are normally made with a soft, smooth interior, designed to provide gentle contact with the foot and eliminate pressure points.

Diabetic Neuropathy Foot Pain Stretchable Bunions Shoes | Orthofeet Stretchable Uppers - A stretchable upper design allows the upper area of the shoe to stretch and shape to the contours of the foot, easing pressure on bunions and hammer-toes and eliminating pressure points on the foot.

Special Soles - Orthopedic shoes are made with lightweight soles and a mild rocker-bottom design that soften impacts and helps facilitate foot motion. The wide sole design enhances stability while walking.

To summarize, Orthopedic shoes offer many advantages compared to ordinary shoes:

  1. Help alleviate pain at the heels, feet, knees, hips and lower back.
  2. Improve mobility and stability.
  3. Provide a better fit.
  4. Provide essential protection for those with diabetes and neuropathy.

Fun fact: The word “orthopedic” is formed from two Greek roots; “ortho”, which means “correct” and “pedic”, which means foot. The two roots together, therefore, mean “correct foot”, so by definition, orthopedic shoes are good for your feet!

For a look at our large variety of comfortable orthopedic shoes that look like ordinary shoes, feel free to browse the Orthofeet site.

And remember, comfort doesn’t mean you have to sacrifice style.

Orthofeet shoes are comfortable and stylish; we even offer orthopedic heels and pumps.