FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Use This Rule of Thumb To Protect Your Toes

Protect Your Toes | OrthofeetDon't ignore your toes when they cry out for help. The world can be cruel to them, especially when they have to face it in ill-fitting shoes. They're actually looking to you for protection. Here's an age-old trick still works like a charm when finding a pair of shoes that protect your toes: 

Place down your thumb between your big toe and the tip of the shoe. Your thumb should be able to press down all the way to the bottom of the shoe, without any toes getting in the way. If this doesn’t happen, try a larger size.

While standing up, spread and wiggle your toes around, to make sure there is enough room for movement.

Shop Now for Extra Depth Shoes

The technical name for the part of the shoe you are pushing: the toe box, which provides your toes with space and protection from impact while allowing them to move comfortably. 

As a human being, the width span of your toes should be wider than the balls of your feet. Does your shoe know this? Many do not. Find shoes that offer a wide toe box.

Here are some other toe box realities to keep in mind: 

Worst case scenario of an ill-fitting toe box: cramping or crushing, leading to blisters, corns, calluses, ingrown toenails, and even black toenails. In extreme cases, it could lead to arthritis, but this is rare.

The best kind of toe box to look for: the one that offers extra depth, and is leather-reinforced, which makes the box “breathable.”

Not all toe boxes are actually "boxy:" the word “box” may be misleading, because toe boxes come in a number of shapes and styles. Many foot doctors believe that “rounded” boxes provide the best protection because it allows the most breathing room.

Toe boxes to avoid: those with pointed toes, often found in certain boots. This pointed style will prevent your toes from lying flat. This causes a condition known as metatarsalgia: pain and inflammation in the metatarsal bones and in the ball of the foot

The only shoe not to feature a toe box: sandals.

Remember that even after you find the perfect fit, your shoes -- including the toe box --  will wear down over time and will need to be replaced. It’s often recommended to replace shoes every six months to a year.

Love your toes, but don't ever let them get hugged too tightly. 

Click here to find out how Orthofeet shoes can offer you the best toe box for your feet.