Returns & Exchanges
Orthofeet offers hassle free returns and exchanges (excluding HI, PR, AK, GU, VI and International orders).
If you are unhappy with your order, you may return or exchange it within 60 days (from order date) for another size or width, or for a full refund.
Returns and exchanges are free and can be done online. To initiate an online return or exchange, visit https://www.orthofeet.com/pages/start-a-return.
Orthofeet only allows 1 exchange per order. If the new exchanged item does not work out for you, it can still be returned for a full refund.
You must return the item back using the Orthofeet return label. If you wish to ship the return package via another carrier, Orthofeet will not be responsible for the shipping charges and will not refund those costs.
International returns must be paid by the customer. Orthofeet will accept your item(s) within 60 days from date of purchase. Please return your item(s) with the packing slip and mail to the following address:
152A Veterans Dr
Northvale NJ 07647 USA
All returned items must be in a resalable condition and in their original packaging, including labels and must be returned within 60 days of purchase.
Note: A $5.00 restocking fee per item will be deducted from all orders being returned for a refund.
WE DO NOT ACCEPT EXCHANGES OF SOCKS & COMPRESSION HOSIERY
If you would like a different size/color, please return your current item(s), and place a new order for the desired items.
- You have exceeded the 60 day return/exchange window.
- Your order is an international one.
- Your order was not directly on www.orthofeet.com
- Your have already made 1 exchange from this particular order.