60-Day Wear Test (Shoes & Insoles only)
Test our products Risk Free for up to 60 days, and if you are not completely satisfied return them for a full refund.
See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable Shoes, Insoles and Socks.
Walk Comfortably & Pain Free or Your Money Back!
FREE Shipping & Returns
FREE STANDARD SHIPPING, RETURNS & EXCHANGES
*(On all US orders excl. AK, HI, PR)
Orthofeet offers a hassle free policy, with FREE Shipping, Returns & Exchanges for purchases made on orthofeet.com only. (Offer not valid for HI, PR, AK and International orders).
60-Day Wear Test OF SHOES & INSOLES
Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.
SOCKS
If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.
TO PROCESS YOUR RETURN:
STEP 1:
Enclose a copy of the packing slip or invoice with the returned item(s).
STEP 2:
Please fill out this form and enclose the form with the returned items(s).
STEP 3:
You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.
STEP 4:
Affix the return label to the outside of your shipping carton.
STEP 5:
Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).
For a list of the most up to date FedEx locations, please click here.
Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Refund once your return has been processed.
Please be aware, the FedEx label is for drop off use only.
Have a Question?
Please call our Customer Care Team at 1-551-400-5400
Monday through Friday, 9:00 to 5:00 EST (NJ), or email us at cs@orthofeet.com
FAQS
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?
Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.
WHERE DO I DROP OFF MY PACKAGE FOR A RETURN?
Returns can be dropped off at the appropriate carrier, based on your label type (FedEx or USPS).
For a list of the most up to date FedEx locations, please click here.
Let our experts help you find the right shoe for your needs
Chat with a live rep on our website
Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)
Visit our FAQ page - we've answered
the most common questions
