FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Pain Relief
Orthotic Insoles

Innovative Shoe Inserts, Insoles & Orthotics

Premium Orthotic Insoles

Premium Orthotic Insoles
  • Cushioning heel seat reduces impacts & alleviates plantar fasciitis & heel pain
  • Anatomical arch support controls overpronation & aligns the entire body
  • Multi-layer foam padding eliminates foot pain & reduces pressure at the ball of foot

Insoles for Every Shoe & Foot Type:

OFG Insoles

Provides mild arch support. For shoes with removable insoles. Includes Arch Booster for adding arch support.
Forefoot Thickness ¼”

Biosole-Gel Sport

Provides enhanced arch support. For shoes with removable insoles.
Forefoot Thickness 3/16”

Biosole-Gel Dress

Provides anatomical arch support. For flats, heels, dress shoes or narrow shaped shoes with non-removable insoles.
Forefoot Thickness 3/32”

Biosole-Gel Thin-Line

Provides enhanced arch support. For shoes with non-removable insoles and extra depth.
Forefoot Thickness 1/16”

Biofit Soft

Provides mild arch support and extra cushioning for sensitive feet such as diabetes, neuropathy and arthritis.
Forefoot Thickness 3/16”

HRI (3/4 Length)

Provides enhanced arch support. For shoes with non-removable insoles.

Innovative Shoe Inserts, Insoles & Orthotics

Orthofeet orthotic insoles and arch support inserts are biomechanically engineered with unique features that improve mobility, enhance comfort and help relieve foot pain.

The anatomical arch support of Orthofeet shoe inserts controls overpronation, improves foot and leg alignment and helps ease pain for flat feet.

Orthofeet innovative insoles and shoe inserts are made with a deep heel seat, padded with cushioning foam that works wonders to alleviate plantar fasciitis pain.

Soft, cushioning foam that covers these orthotic inserts forms to the contours of the foot, enhancing comfort and alleviating pressure points.

Orthofeet arch support insoles are uniquely made on a separate mold for each shoe size for a precise fit and ultimate comfort.

Orthofeet orthopedic insoles & inserts with arch support are available in a variety of styles and thickness, including insoles for boots, heel inserts, gel insoles, and arch support for flats.