FREE Ground Shipping
On all continental US orders

FREE Returns
Hassle-Free Process

60-Day wear test
100% Satisfaction Guaranteed

FREE STANDARD SHIPPING & RETURNS 

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Shipping & Returns for purchases made on orthofeet.com only.  (Offer not valid for HI, PR, AK and International orders).

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form and enclose the form with the returned items(s).

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-551-400-5400

Monday through Friday, 9:00 to 5:00 EST (NJ), or email us at cs@orthofeet.com


FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

 

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN?

Returns can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Orthofeet
Education
Center

Our feet are the foundation of our body and play a vital role in our everyday lives, allowing us to function in the most basic ways. There is almost no activity that does not involve our feet. As a result, they are also more susceptible to injuries, pain and discomfort that can have just a little impact or may be completely debilitating preventing us from even walking.

The good news is that many foot problems can be treated and prevented by recognizing the symptoms and causes early on. Sometimes making a few lifestyle changes, such as stretching, eating a healthy diet and wearing shoes for foot pain, can resolve the issue.

At Orthofeet, we are committed to enabling our customers lead a pain free and mobile life in the highest level of comfort and protection. Our Education Center which includes information about the most common foot conditions, will allow you to identify your foot condition, learn about it and explore treatment options.

It is important to note that this section does not replace professional medical diagnosis and care. You should always consult with your medical provider regarding your specific condition.