Free Standard Shipping & Exchanges

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days and if you are not completely satisfied return them for a full refund.

See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable footwear.

How To Make Exchanges & RETURNS

STEP 1:

Fill out the Return/Exchange form that was included with your order and place it inside the package of the returned item.
- If you need to reprint the Return form, please click  here.

STEP 2:

For exchanges, choose the item you would like to exchange and mark it on the form.  Only one (1) exchange per style is allowed. To exchange more than one item of the same style, you need to return it for a full credit and then order a replacement item.

STEP 3:

Click here to generate your prepaid shipping label. You will be redirected to a form to enter your personal information. Enter your order number into the Merchant Information field.

STEP 4:

Click on “Process Shipment”, print out the prepaid label and affix to the outside of your shipping carton. Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 5:

Drop your package at any local post office. Please keep a copy of the USPS tracking number or a copy of the Return Label.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

img

Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

img

Chat with a live rep on our website

img

Visit our FAQ page - we've answered
the most common questions

Discount automatically applied. Cannot be combined with any other offer,
promotions or discount codes. Prices marked reflect discount.

ASK THE PODIATRIST

Dr Emily Splichal, DPM, MS, CES is a Functional Podiatrist, Human Movement Specialist, and the Founder of the Center for Functional & Regenerative Podiatric Medicine in New York City. For the past 12 years, Dr. Splichal has dedicated her time towards studying postural alignment and human movement as it relates to foot posture and foot strength.

Receive professional advice for all your foot problems from the comfort of your home!

How to submit a question:

Select a foot condition from the list. In the entry field, type your question. Include details about your condition, symptoms, duration, age, and current treatment if any.

Submit Your Question Below

Answers will be posted approximately one week after submission in the “Ask the Podiatrist” section of the website under the relevant condition in “Foot Conditions”.

Due to the high volume of questions received, we will unfortunately not be able to answer each submission.

The information contained on this website or which you receive in response to questions you submit is intended for general educational and informational purposes only, and is not intended or implied to dispense medical or diagnostic advice. This information should not be relied on as a substitute for consultation with qualified health care professionals. Always consult with a qualified health care professional regarding any questions you may have about your specific symptoms or medical condition, starting any new treatment, or the applicability of any opinions or recommendations with respect to your situation.