FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only. If you request a pickup from FedEx, there will be a $5 fee deducted from your return.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

ASK THE PODIATRIST

Dr Emily Splichal, DPM, MS, CES is a Functional Podiatrist, Human Movement Specialist, and the Founder of the Center for Functional & Regenerative Podiatric Medicine in New York City. For the past 12 years, Dr. Splichal has dedicated her time towards studying postural alignment and human movement as it relates to foot posture and foot strength.

Receive professional advice for all your foot problems from the comfort of your home!

How to submit a question:

Select a foot condition from the list. In the entry field, type your question. Include details about your condition, symptoms, duration, age, and current treatment if any.

Submit Your Question Below

Answers will be posted approximately one week after submission in the “Ask the Podiatrist” section of the website under the relevant condition in “Foot Conditions”.

Due to the high volume of questions received, we will unfortunately not be able to answer each submission.

The information contained on this website or which you receive in response to questions you submit is intended for general educational and informational purposes only, and is not intended or implied to dispense medical or diagnostic advice. This information should not be relied on as a substitute for consultation with qualified health care professionals. Always consult with a qualified health care professional regarding any questions you may have about your specific symptoms or medical condition, starting any new treatment, or the applicability of any opinions or recommendations with respect to your situation.