FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

ORTHOFEET VEGAN FRIENDLY SHOES

Orthofeet vegan shoes are engineered with unique features and therapeutic detailing to help facilitate mobility, and offer the ultimate comfort and protection for sensitive feet. The uppers of these shoes is made of a combination of high quality microfiber materials and breathable fabric mesh.

THE ORTHOFEET ADVANTAGE

State of the art footwear technology and advanced foot biomechanics have been employed in crafting these world's most comfortable shoes.

The innovative shoe construction along with the anatomical orthotic insoles have proven to help millions of users improve mobility, enhance comfort from heel to toe, and get relief of heel, foot, knee, and lower back pain.

ERGONOMIC SOLES

LIGHT WEIGHT, CUSHIONING SOLES WITH ERGONOMIC-STRIDE™ DESIGN:

● Soften impacts; ● Alleviate stress on the joints; ● Help facilitate foot motion; ● Add spring to your step.

PROTECTIVE INTERIOR LINING

SOFT, SMOOTH INTERIOR, PADDED WITH EXTRA FOAM:

● Offers a gentle contact with the foot; ● Eliminates pressure points; ● Provides unsurpassed comfort and protection.

NON-BINDING, EXTRA DEPTH DESIGN

SOFT LEATHER, PADDED WITH FOAM WITH NO OVERLAYS ACROSS THE BUNIONS AND WITH EXTRA DEPTH DESIGN IN THE TOE AREA:

● Enhances comfort and protection; ● Eliminates pressure points on Bunions and Hammer-Toes; ● Offers non-binding, comfortable fit; ● Provides extra room for toe movement.

CUSTOMER'S REVIEW:

" So Comfortable! I have several foot issues (bunions, hammertoe, pronation, and neuroma) and it is hard to find a shoe that I can walk in all day. Well, finally I did! I have the grey and red pair and they look and feel terrific and have great arch support. Will definitely look in to purchasing another pair."
-- Monica Johns

ANATOMICAL ORTHOTIC INSOLES

ALL ORTHOFEET SHOES COME WITH ORTHOTIC INSOLES THAT OFFER THE BEST SOLUTION FOR SENSITIVE FEET:

● Help relieve heel and foot pain;
● Reduce pressure on the bottom of the foot;
● Provide excellent support for flat feet;
● Help alleviate Corns and Calluses.

STRETCHABLE UPPERS

ORTHOFEET IS OFFERING A VARIETY OF SHOES AND SANDALS THAT FEATURE A STRETCHABLE UPPER DESIGN, ALLOWING THE UPPER TO PERFECTLY FORM TO THE CONTOURS OF THE FOOT.

● Offer a loose, customized fit;
● Eliminate pressure points on the foot;
● Ease pressure on Bunions and Hammer-Toes.

REMOVABLE SPACERS

TWO SETS OF REMOVABLE SPACERS (2 MM AND 3 MM) ARE AVAILABLE WITH EVERY PAIR OF SHOES.

● Allow to adjust the space inside the shoe for a perfect fit.

TIE-LESS LACE SYSTEM

INNOVATIVE LACING SYSTEM THAT COMBINES LACES AND STRAPS ON BOTH SIDES OF THE SHOE

● Eliminates the need for lacing up;
● Enables fastening and unfastening on both sides of the shoe;
● Excellent solution for those who have difficulty tying laces

CUSTOMER'S REVIEWS:

" Good support and comfortable. The tie-less system is fantastic!"
-- Rodger McAuliff

"I love this shoe. So comfortable. I especially love the tie-less lace. With my arthritis, it is awesome"
-- Judy Steventon

TWO-WAY STRAP SYSTEM

A STRAP SYSTEM WITH HOOK AND LOOP ELEMENTS ON BOTH SIDES OF THE SHOE.

● Enables fastening and unfastening on both sides of the shoe, and easy adjustment of the length of the strap.