FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Conditions

Orthofeet orthotic shoes are biomechanically engineered with unique features to alleviate Foot Pain, Heel Pain, Arch Pain, Ball of the foot Pain, and offer ultimate comfort and protection for Diabetes, Neuropathy and Arthritis.

Biomechanical Orthotic Insoles

Biomechanical Orthotic Insoles

Engineered with anatomical arch-support, contoured heel-seat, and gel padding under the heel.

- Help relieve heel-pain and foot discomfort

- Reduces pressure on the bottom of the foot

- Provides excellent support for flat feet (Pronation)

- Helps alleviate Corns and Calluses

- Making every step you take soothing with comfort

Protective Interior Lining

Soft, smooth interior, padded with extra foam padding of collars and tongue.

- Offers a gentle contact with the foot

- Eliminates pressure points

- Provides unsurpassed comfort and protection.

Ergonomic Soles

Light weight, cushioning soles with Ergonomic-Stride™ design.

- Soften impacts

- Alleviate stress on the joints

- Help facilitate foot motion

Makes every Orthofeet shoe feel like the best sneaker

Extra Depth Design

The shoes are constructed on a special last with extra depth.

- Accommodate thick insoles and orthotics

- Offer a loose, comfortable fit

- Eliminate pressure points on the foot

- Offer extra room for toe movement and pressure relief for Bunions and Hammer-Toes deformities

NON-BINDING CONSTRUCTION

Non-binding Construction

A non-binding upper design with soft leather, padded with foam and stretchable materials. No overlays across the bunions. Soft materials in the toe and collar area.

- Enhances comfort and protection, and eliminates pressure points on sensitive feet and bunions.

Stretchable UPPERS

Orthofeet is offering a variety of shoes and sandals for both men and women that feature a stretchable upper design, allowing the upper to perfectly form to the contours of the foot.

STRETCHABLE UPPERS STRETCHABLE UPPERS

- Offer a loose, customized fit

- Eliminate pressure points on the foot

- Ease pressure on Bunions and Hammer-Toes

Removable spacers

Removable spacers

Two extra removable spacers (2 mm and 3 mm) are available with every pair of shoes

- Allowing to adjust the space inside the shoe for a perfect fit.

TIE-LESS LACE SYSTEM

Innovative lacing system that combines laces and straps on both sides of the shoe

tie less tie less

- Eliminates the need for lacing up

- Enables fastening and unfastening on both sides of the shoe

Two-Way Strap System

A strap system with Hook and Loop elements on both sides of the shoe.

Two way Two way

- Enables fastening and unfastening on both sides of the shoe, and easy adjustment of the length of the strap.

Recommended For The Following Foot Conditions:

General Foot Pain and Fatigue, Heel Pain, Arch Pain, Plantar Fasciitis, Ankle Pain, Flat-Feet, Pronation, Metatarsal Pain, Mortons Neuroma, Bunions, Calluses, Corns, Hammer Toes, Diabetic Feet, Arthritic Feet, and Back Pain.