FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Bunions

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What is a Bunion (Hallux Valgus)?

A bunion is a foot condition where the first metatarsal bone turns outward, while the big toe does the opposite and turns away from the midline of the body and curves inwards toward the other digits, or toes. As a result, the joint protrudes out, creating a bump on the medial side of the foot.

Bunion Symptoms

  • A protruding bump at the base of the big toe.
  • Thickened skin on the bunion.
  • Corns or calluses. When the big toe turns inwards, it may rub against and overlap the second toe creating friction during movement.
  • Swelling and redness around the big toe joint.
  • Pain and discomfort from the bunion.
  • Faulty foot biomechanics such as overpronation
  • Dysfunction of the big toe resulting in restricted movement. s

Causes of Bunions

There can be several causes for bunions, some that may be prevented, while others are not.

  • Inherited bone structure and shape of the foot
  • Shoes. Shoes with a narrow design shape can put excess pressure on the big toe joint creating bunions. Specifically, styles with a narrow or pointy toe box such as heels or dress shoes are considered culprits of the condition. It is also important that shoes fit correctly – they should be the correct width and size for your foot.
  • Flat feet that typically tend to pronate walk on the inside of their feet, placing increased pressure on the big toe.
  • Arthritis can sometimes damage the cartilage with the joint leading to bunions.

Prevention of Bunions

As described above, a bunion is a bone deformity and will therefore not resolve on its own. Depending on how much the bone protrudes, in most cases treatment involves minimizing pressure and pain as well as preventing the progression of the deformity.

Common bunion treatment involves the following:

  • Bunion Shoes
    • Wearing shoes that have a wide last design, extra depth and wide & round toe box. This ensures a pressure free environment and allows for maximum toe movement.
    • A soft padded interior offers gentle contact with the skin and bunion eliminating friction and inflammation. Many orthopedic brands offer shoes in extended widths, which is always a plus.
    • The best footwear for bunions should be designed with proper arch support to help align the feet, prevent overpronation and straighten the toes.
    Treatment
    • Shoes with uppers made from stretch and flexible fabrics are recommended as they can conform to the unique shape of the foot, hence bunion, without placing pressure on it.
  • Orthotic insoles, whether over the counter or custom, should be worn in shoes that do not have built-in orthotics. The insoles will support the arch and help improve foot function, while stabilizing the big toe joint.
    Treatment
  • Bunion socks are a wonderful innovation with a split toe design between the first and second toe. The unique construction gently straighteners the big toe and separates it from rubbing against the other toes.
    Treatment
  • Nighttime splints for young individuals with bunions help align the big toe. This modality is sometimes effective since the bones have not completely formed and may still be pliable.
  • Oral steroids such as prednisone or non-steroids pain relievers such as ibuprofen may also help alleviate pain and swelling.
  • Cortisone injections can be administered to reduce swelling and inflammation.
  • Protective padding, medical or kinesiology tape can be wrapped around the bunion to shield it from friction and further injury, while providing soothing comfort.
  • Individuals with severe bunions might have to resort to surgery to have it removed. Recovery from bunionectomy is often painful and long.