FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

HOW ORTHOFEET SHOES HELP CORNS AND CALLUSES?

Corns and Calluses are caused by constant friction and pressure applied to the foot, which very often is caused by improper footwear, especially shoes that are too small, or tight fitting, and shoes that don't provide cushioning and proper arch support.

Orthofeet shoes are designed to minimize pressure on the bottom of the foot, using anatomical orthotic insoles with arch-support, cushioning foam that cradles your foot, and ergonomic sole that facilitates foot motion.

THE ORTHOFEET ADVANTAGE

Orthofeet's orthotic shoes are biomechanically engineered with unique features that are not found in any other shoe!

The innovative shoe construction along with the anatomical orthotic insoles have helped millions of users improve mobility, enhance comfort from heel to toe, and alleviate pressure on the bottom of the foot.

CUSTOMER'S REVIEW:

" Absolutely the best most comfortable shoe I have bought in years! I have many foot issues, like hammertoes and bad calluses. I have been trying to find some good shoes for years. I have bought very good name brands in the past but they were comfortable at the start but within a couple of weeks they would hurt my feet. Then I found ORTHOFEET! The funny thing is I work for a Podiatrist. I found this company on line, ordered a pair of the Avery Island in brown and got them very quickly I might add and brought them to work to show the Dr. He was very impressed with the quality and the fit. I have been wearing them ever since. It has been over a month now. LOVE them! They are like wearing slippers with support. Thanks to Orthofeet, I am a customer for life! "
-- Kevin R Morin

BIOMECHANICAL ORTHOTIC INSOLES

ALL ORTHOFEET SHOES COME WITH ANATOMICAL ORTHOTIC INSOLES THAT OFFER THE BEST SOLUTION FOR SENSITIVE FEET:

- Help relieve foot and joints pain
- Reduce pressure on the bottom of the foot
- Provide comfortable arch support
- Making every step soothing with comfort

ERGONOMIC SOLES

LIGHT WEIGHT, CUSHIONING SOLES WITH ERGONOMIC-STRIDE™ DESIGN.

- Soften impacts.
- Alleviate stress on the joints.
- Help facilitate foot motion.
Making every Orthofeet shoe feel like the best sneaker.

CUSTOMER'S REVIEW:

" These shoes are very comfortable! I have bunions and bad calluses that cause a lot of pain. These shoes are very comfortable so far. We'll see how they hold up."
-- Sharon McCaslin

PROTECTIVE INTERIOR LINING

SEAM-FREE, SOFT INTERIOR, PADDED WITH EXTRA FOAM:

- Offers a gentle contact with the foot.
- Eliminates pressure points.
- Provides unsurpassed comfort and protection.

NON-BINDING, EXTRA DEPTH DESIGN

SOFT LEATHER, PADDED WITH FOAM WITH NO OVERLAYS ACROSS THE BUNIONS AND WITH EXTRA DEPTH DESIGN IN THE TOE AREA.

- Eliminates pressure on the foot
- Accommodates thick insoles and orthotics
- Offers a loose, comfortable fit.
- Provides extra room for toe movement.

STRETCHABLE UPPERS

ORTHOFEET IS OFFERING A VARIETY OF SHOES AND SANDALS THAT FEATURE A STRETCHABLE UPPER DESIGN, ALLOWING THE SHOE TO CONFORM TO THE CONTOURS OF THE FOOT.

- Offer a loose, customized fit.
- Eliminate pressure points on the foot.

REMOVABLE SPACERS

TWO SETS OF REMOVABLE SPACERS (1/16" AND 1/8") ARE AVAILABLE WITH EVERY PAIR OF SHOES

- Allow to adjust the space inside the shoe for a perfect fit.

EASY SLIP-ON

A SLIP-ON SHOE THAT COMES WITH STRAPS ON BOTH SIDES OF THE SHOE.

- Provides a wide opening to access the shoe.
- Enables easy On/Off, and easy fastening on both sides of the shoe.

CUSTOMER'S REVIEW:

" These shoes are very comfortable! I have bunions and bad calluses that cause a lot of pain. These shoes are very comfortable so far. We'll see how they hold up."
-- Sharon McCaslin