FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Visit our FAQ page - we've answered
the most common questions

Achilles Tendonitis

tendo

What is Achilles Tendonitis?

The Achilles tendon is a large band of fibrous tissue that stretches along the calf muscle to the heel bone. It is responsible for moving the heel when the calf muscles stretch thus allowing us to stand on our toes during any physical activity. When this tendon becomes inflamed, irritated, or degenerated, Achilles tendonitis develops.

Achilles Tendinitis Causes

Achilles tendonitis usually occurs with repetitive stress and when it is overused. However, there are instances when the condition develops from other causes.

  • Increased physical activity
  • High impact activities
  • Pre-exiting foot problems
  • Abnormal bone growth
  • Improper shoes that don’t promote foot health
  • Faulty foot biomechanics such as overpronation
  • Tight muscles and tendons

Achilles Tendinitis Symptoms

Below is a list of the most common symptoms of Achilles tendonitis:

  • Pain and stiffness along the Achilles tendon or the back of the heel, often most significant in the morning
  • Limited foot motion when flexing
  • Pain and swelling along the tendon or heel that worsens with activity
  • Thickening or swelling of the tendon
  • A boney protrusion or bone spur at the back of the heel

Diagnosis of Achilles Tendonitis

If you experience any of the above symptoms, now is the time to seek medical advice and get diagnosed. Your medical provider will conduct a series of tests to determine whether you have the condition. Such tests can include, but are not limited to the following:

  • X-rays can show calcification and its location to determine the specific type of Achilles Tendonitis.
  • An MRI can show detailed images of the foot and leg and is the best method to diagnose the condition. It can detect tears in the tendon and help prepare for surgery if needed.
  • CT Scan
  • Physical examination of the foot and its movement.

Treatment and Prevention of Achilles Tendonitis

As with most foot conditions, treatment will depend on the stage and severity of your Achilles Tendonitis. It is best to try and address Achilles tendonitis starting with simpler and non-surgical options as they have proven to help many overcome the condition.

    • Rest your legs and feet. Since Achilles tendonitis is exacerbated by physical activity, resting will do the opposite! The best is to completely stop but reducing activity helps too. Keep watch on which activities increase pain and try to avoid them.
    • If you experience Achilles tendonitis pain, you can ice the area. Icing will numb the pain, constrict the blood vessels, and help with the swelling. You can do this as needed throughout the day and after physical activities.
    • Stretching the calves can improve flexibility, strengthen the muscles, and decrease strain on the Achilles tendon.
    • Shoes for Achilles tendonitis are especially designed to offer comfort and protection. Here are the features of the best Achilles tendonitis shoes:
      • Orthotic insoles support the arch and foot and help alleviate tension on the tendon, easing pain and discomfort.
      • Ergonomic soles provide a heel lift and help reduce strain on the tendon
      • Soft, padded flexible uppers, especially at the back of the heel, cushion the area around the heel and minimize irritation of the tendon.
      Treatment
    • If your shoes do not have built in insoles with arch support, purchasing orthotics for Achilles tendonitis is recommended. The orthotics will align the body, prop the arch and decrease the strain on the tendon. Good orthotics are made with several layers to cushion the foot and soften steps.
      Treatment
    • Physical therapy. Strengthening exercises, stretches and stress releasing movements can be an effective tool in overcoming pain and stiffness of the condition. Make sure you consult with a licensed professional to guide you.
    • Non-steroidal anti-inflammatory medication can help with reducing pain, swelling and inflammation.
    • In more advanced cases, immobilization or wearing a medical boot or cast for a few weeks is suggested.
    • When all else fails, surgery can help repair the damage and eliminate Achilles tendonitis.

If you have succeeded in treating your Achilles Tendonitis, prevention is key. Making a few simple changes in your every day will minimize the risk of it coming back.

  • Exercise in moderation. It is recommended to gradually increase intensity and duration.
  • Combine varying exercises to include ones that do not apply pressure on the Achilles tendon. This will allow your Achilles to “rest” on these days.
  • Stretch your calves every morning.
  • When you engage in physical activities, stretch before and after focusing on the Achilles tendon.
  • Run on hard solid surfaces such as concrete, pavement or tracks.
  • Wear supportive and quality shoes. Shoes for Achilles tendonitis are ideal.
  • Use a heel lift in your shoes to minimize rubbing at the back of the shoe. A lift will also take some train off the tendon.