FREE SHIPPING and FREE RETURNS/EXCHANGES on all U.S. orders (excl. AK, HI) See details

Free Returns / Exchanges

Orthofeet will accept your item(s) within 60 days from date of purchase.

  1. To be accepted for return/exchange, items must be in the original purchase condition including the original packaging and all parts and accessories.
  2. To check if the shoes fit, please try the footwear inside on a carpeted surface to avoid wearing marks.
  3. If the returned shoes have visible wear or damage, Orthofeet will apply a $30.00 charge per pair, which will be reduced from the refund for the returned shoes.
  4. Shoe box must be unmarked and in new condition; otherwise Orthofeet may apply a re-boxing fee of $2.50.
  5. Please be sure to keep a copy of your return tracking number for future reference.

 

TO PROCESS YOUR EXCHANGE:

  1. Enclose a copy of the packing slip or invoice with the returned item(s).
  2. Fill out the Return/Exchange form, which comes with your order, and place it inside the package of the returned item. If you can't find the Return/Exchange form, please print a Return/Exchange form by clicking here.
  3. To generate your prepaid shipping label, please click here. You will be redirected to a form where you can enter your personal information. Please note that you need to enter your order number into the Order # field.
  4. Once you fill out the shipping form, click on “Process Shipment”, print out the prepaid label, and affix to the outside of your shipping carton.
  5. Please keep a copy of the FedEx tracking number, or a copy of the Return Label.
  6. Follow website instruction regarding where to drop off the package.
    Please allow us 15-21 business days to receive and process your exchange.
  7. You will receive email confirmation of your exchange, along with a new order number, once processed.

 

TO PROCESS YOUR RETURN:

  1. Enclose a copy of the packing slip or invoice with the returned item(s).
  2. Fill out the Return/Exchange form, which comes with your order, and place it inside the package of the returned item. If you can't find the Return/Exchange form, please print a Return/Exchange form by clicking here.
  3. To generate your prepaid shipping label, please click here. You will be redirected to a form where you can enter your personal information. Please note that you need to enter your order number into the Order # field.
  4. Once you fill out the shipping form, click on “Process Shipment”, print out the prepaid label, and affix to the outside of your shipping carton.
  5. Please keep a copy of the FedEx tracking number, or a copy of the Return Label.
  6. Follow website instruction regarding where to drop off the package.
  7. Please allow us 15-21 business days to receive and process your exchange. After your merchandise is accepted for refund, a credit will be issued in the same form of payment as your original purchase.
  8. Once your return is processed you will receive an email confirmation.

 

TRACKING YOUR RETURN/EXCHANGE:

  1. Your prepaid shipping label comes with a FedEx tracking number. Please keep a copy of the FedEx tracking number, or a copy of the Return Label.
  2. Enter that tracking number on the FedEx link here then hit "Track" to check the status of your return/exchange.
  3. Once received, your Refund/Exchange will be normally processed within 5 to 7 business days. 

 

 

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