FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Morton’s Neuroma

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What is Morton’s Neuroma?

Morton’s Neuroma, also known as Morton’s Metatarsalgia, is a foot condition that occurs as a result of the thickening of the nerve between the ball of foot and metatarsal bones, usually around the third and fourth toes.

Morton’s Neuroma Symptoms

Most of the time, people who suffer from Morton’s Neuroma feel like they are standing on a small mass such as a marble or pebble.

Other Morton’s Neuroma symptoms are tingling, burning, or sharp shooting pains into the toes.

What Causes Morton’s Neuroma?

Morton’s neuroma can be caused by several factors:

  • Tight, narrow width shoes that squash and compress the forefoot, specifically the nerves between the base of the toes.
  • A shoe with a heel height higher than the forefoot that forces the weight onto the ball of the foot. Simply put, styles such as pumps, dress shoes and high heels have been associated with Morton’s Neuroma, which explains why the condition is more prevalent in women than men.
  • Feet that are hypermobile causing the toes to move more than average which can irritate the nerve.
  • Foot conditions such as hammertoes and bunions that squeeze the toes together and place pressure on the nerve.
  • High-impact activities such as jogging or running can put intense pressure on the ligament and nerve.

Morton’s Neuroma Treatment

Morton’s Neuroma is a very treatable condition that can often be solved just by switching your pair of shoes. To prevent Morton’s Neuroma, it is recommended to wear shoes designed with a wide and round toe box to ensure a pressure free environment around the toes. In addition, the heel height should be level with the forefoot, hence heels should not be worn. Many people also benefit from combining orthotics with their footwear. In instances of a hypermobile foot, an orthotic can help support the arch, align the body and stabilizes the foot. In more complex cases, other treatments such as cortisone injections, cryoablation and radio frequency ablation can be used. In rare cases when all treatment options have failed, the neuroma is surgically removed.

Orthopedic shoes for Morton’s Neuroma are specifically shaped to ease pressure on the nerve and prevent symptoms.

  • Extended widths up to extra-extra-wide along with a wide and deep toe box alleviate pressure across the front of the foot and the pain associated with Morton’s neuroma.
    Treatment
  • Orthotic insoles that come with the shoes, provide anatomical arch support that straightens the forefoot and help alleviate pressure on the neuroma.
    Treatment
  • For those shoe that don’t provide enough support, a variety of either ready-made or custom-made orthotic insoles can be purchased separately for every shoe type and occasion.