FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

AMAZON ORDERS - RETURNS & EXCHANGES

On all US orders (excl. AK, HI)

60-DAY WEAR TEST OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied return them for a full refund. Orthofeet will accept item(s) within 60 days from date of purchase.

  1. To check if the shoes fit, we would appreciate it if you could try them indoor, on a carpeted surface, to avoid wearing marks.
  2. Shoe box must be unmarked and in new condition; otherwise Orthofeet may apply a re-boxing fee of $2.50.
  3. Please be sure to keep a copy of your return tracking number for future reference.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.
Free shipping & returns on all US orders (excl. AK, HI).

EXCHANGES

If you would like to exchange a product, you would need to first send back the item that you like to return, and then place a new order. You will be getting a full refund for the item that you are returning.

TO PROCESS RETURNS

  1. Enclose a copy of the packing slip or invoice with the returned item(s).
  2. Fill out the Return/Exchange form, which comes with your order, and place it inside the package of the returned item. If you can't find the Return/Exchange form, please print a Return/Exchange form by clicking here.
  3. To generate your prepaid shipping label, please click here. You will be redirected to a form where you can enter your personal information. Please note that you need to enter your order number into the Merchant Information field.
  4. Once you fill out the shipping form, click on “Process Shipment”, print out the prepaid label, and affix to the outside of your shipping carton.
  5. Please keep a copy of the USPS tracking number, or a copy of the Return Label.
  6. Drop your package at any local post office.
  7. Please allow us 15-21 business days to receive and process your return.

TRACKING YOUR RETURN/EXCHANGE:

  1. Your prepaid shipping label comes with a USPS tracking number. Please keep a copy of the USPS tracking number or a copy of the Return Label.
  2. Enter that tracking number on the USPS link here then hit 'Track Package' to check the arrival status of your return/exchange.
  3. Once received, your Refund/Exchange will be normally processed within 5 to 7 business days.