FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

How to Treat Flat Feet and Over Pronation

Are You Suffering from Collapsed Foot Arches?

As OrthoFeet strives to share information with you about foot ailments, we’ve more than once raised the point that your feet support your entire body. When it comes to your feet, nothing should be taken lightly or for granted.

A very common biomechanical phenomenon is Flat Feet, or Over-Pronation, which occurs during standing or walking, when a person's arch collapses upon weight bearing.

Best Shoes For Flat Feet and Overpronation | Orthofeet

Causes 

There are many conditions that can cause flat feet and over-pronation. Common foot deformities and flexible muscle structure are the most frequent causes. The structure of the foot begins to collapse, causing the foot to flatten and adding stress to other parts of the foot.

Other conditions including obesity, pregnancy or repetitive pounding on a hard surface, can weaken the arch and lead to over-pronation.

Click here to learn how Orthofeet shoes work to help alleviate pain for flat feet and over-pronation.

Symptoms

Often people with flat feet do not experience discomfort immediately, and some never suffer from any discomfort at all. However, when symptoms develop and become painful, walking becomes awkward and causes increased strain on the feet and calves. Over-pronation often leads to plantar fasciitis, heel spurs, metatarsalgia, tendonitis and/or bunions. In some cases over-pronation can affect your knees, hips and even lower back because when the foot pronates (flattens) it causes the leg to internally rotate, resulting in improper posture of the entire leg and back.

Treatment and Prevention 

Over-Pronation can be treated conservatively with orthotic insoles that are designed with appropriate arch support to prevent the over-pronation. Stability shoes that feature a firm heel counter and wide soles help reduce over-pronation, as well.
Take a look at OrthoFeet shoes that are specifically constructed to support flat feet and over-pronation at https://www.orthofeet.com/collections/flat-feet-shoes


Other Recommendations:

  • Rest
  • Strengthen your foot muscles through toe curls, heel raises, and other exercises to improve foot support, stability and shock absorption.
  • Do not walk barefoot – Always wear proper fitting and supportive shoes
  • Avoid running or other high-impact sports

If you still experience foot pain, and your quality of life is affected by over-pronation you should seek the help of a podiatrist.

>> SEE HOW OUR INNOVATIVE SHOES WORK TO HELP ALLEVIATE PAIN FOR FLAT FEET?