FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Orthofeet.com Coupons, Discount and Promo Codes

Current Promotion: 10% OFF SITE WIDE

No Orthofeet coupon code required. Discount applied automatically.

Don’t want to order online? Our customer service team is available to help you place an order over the phone and will automatically apply the Orthofeet promo code to your order. Please call 800-524-2845 Monday to Friday during the hours 8:30 am to 5:30 pm EST.

Orthofeet is committed to designing the most advanced orthotic shoes and orthotics at the best prices to our customers. We value our customers and are happy to offer discounts throughout the year on all our products. Currently, we are running a site wide promotion that applies to all styles and the prices marked reflect the discount. During this time, no other Orthofeet promo code or Orthofeet discount code may be used in conjunction with the ongoing site-wide sale.

Orthofeet is proud to always offer risk free online purchasing with FREE shipping, FREE returns and exchanges and a 60-day wear test. We encourage you to visit us periodically on Orthofeet.com and get updated on the latest offerings. To ensure you don’t miss any great insider information, we recommend you subscribe to Orthofeet.com to receive our weekly emails, where you will be the first to hear about new styles, special offers including Orthofeet discount codes, upcoming sales and the latest news.

We are ready to work together to get you back on your feet pain free!

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