FREE Ground Shipping
On US Orders Except HI, PR & AK

FREE Returns & Exchanges
Hassle-Free Process

60-Day wear test
100% Satisfaction Guaranteed

Free Standard Shipping & Exchanges

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days and if you are not completely satisfied return them for a full refund.

See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable footwear.

How To Make Exchanges & RETURNS

STEP 1:

Fill out the Return/Exchange form that was included with your order and place it inside the package of the returned item.
- If you need to reprint the Return form, please click  here.

STEP 2:

For exchanges, choose the item you would like to exchange and mark it on the form.  Only one (1) exchange per style is allowed. To exchange more than one item of the same style, you need to return it for a full credit and then order a replacement item.

STEP 3:

Click here to generate your prepaid shipping label. You will be redirected to a form to enter your personal information. Enter your order number into the Merchant Information field.

STEP 4:

Click on “Process Shipment”, print out the prepaid label and affix to the outside of your shipping carton. Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 5:

Drop your package at any local post office. Please keep a copy of the USPS tracking number or a copy of the Return Label.

Have a Question?

Please call our Customer Care Team at 1-866-825-4801

Monday through Friday, 9:00 to 5:00 NJ Time,

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Drop us an email at cs@orthofeet.com
We reply within 24hrs

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Visit our FAQ page - wev'e answered
the most common questions

Discount applied automatically

Orthofeet.com Coupons, Discount and Promo Codes

Current Promotion: 10% OFF SITE WIDE

No Orthofeet coupon code required. Discount applied automatically.

Don’t want to order online? Our customer service team is available to help you place an order over the phone and will automatically apply the Orthofeet promo code to your order. Please call 800-524-2845 Monday to Friday during the hours 8:30 am to 5:30 pm EST.

Orthofeet is committed to designing the most advanced orthotic shoes and orthotics at the best prices to our customers. We value our customers and are happy to offer discounts throughout the year on all our products. Currently, we are running a site wide promotion that applies to all styles and the prices marked reflect the discount. During this time, no other Orthofeet promo code or Orthofeet discount code may be used in conjunction with the ongoing site-wide sale.

Orthofeet is proud to always offer risk free online purchasing with FREE shipping, FREE returns and exchanges and a 60-day wear test. We encourage you to visit us periodically on Orthofeet.com and get updated on the latest offerings. To ensure you don’t miss any great insider information, we recommend you subscribe to Orthofeet.com to receive our weekly emails, where you will be the first to hear about new styles, special offers including Orthofeet discount codes, upcoming sales and the latest news.

We are ready to work together to get you back on your feet pain free!

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