Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)
Test our products Risk Free for up to 60 days and if you are not completely satisfied return them for a full refund.
See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable footwear.
Fill out the Return/Exchange form that was included with your order and place it inside the package of the returned item.
- If you need to reprint the Return form, please click here.
For exchanges, choose the item you would like to exchange and mark it on the form. Only one (1) exchange per style is allowed. To exchange more than one item of the same style, you need to return it for a full credit and then order a replacement item.
Click here to generate your prepaid shipping label. You will be redirected to a form to enter your personal information. Enter your order number into the Merchant Information field.
Click on “Process Shipment”, print out the prepaid label and affix to the outside of your shipping carton. Enclose a copy of the packing slip or invoice with the returned item(s).
Drop your package at any local post office. Please keep a copy of the USPS tracking number or a copy of the Return Label.
Please call our Customer Care Team at 1-800-524-2845
Monday through Friday, 9:00 to 5:00 EST (NJ),
or email us at cs@orthofeet.com
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?
Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?
Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.
WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?
Returns or exchanges can be dropped off at any United States Post Office.
Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)
Chat with a live rep on our website
Drop us an email at cs@orthofeet.com
We reply within 24hrs
Visit our FAQ page - wev'e answered
the most common questions
10
%OffWe’re here to help with any question or issue you might have! Or if you want to provide feedback and product suggestions we’d love to hear from you too.
Connect with a team member over the phone: 1-800-524-2845, Monday-Friday: 8:30am-5:30pm EST.
Connect with a team member over chat: Start chat
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335 Chestnut Street
Norwood, New Jersey 07648
Test our products Risk Free for up to 60 days, and if you are not completely satisfied return them for a full refund.
See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable Shoes, Insoles and Socks.
