Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)
Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.
If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.
Enclose a copy of the packing slip or invoice with the returned item(s).
Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.
You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.
Affix the return label to the outside of your shipping carton.
Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).
For a list of the most up to date FedEx locations, please click here.
Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.
Please be aware, the FedEx label is for drop off use only.
Please call our Customer Care Team at 1-800-524-2845
Monday through Friday, 9:00 to 5:00 EST (NJ),
or email us at cs@orthofeet.com
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?
Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?
Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.
WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?
Returns or exchanges can be dropped off at any United States Post Office.
Chat with a live rep on our website
Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)
Visit our FAQ page - we've answered
the most common questions
We’re here to help with any question or issue you might have! Or if you want to provide feedback and product suggestions we’d love to hear from you too.
Connect with a team member over the phone: 1-800-524-2845, Monday-Friday: 8:30am-5:30pm EST.
Connect with a team member over chat: Start chat
335 Chestnut Street
Norwood, New Jersey 07648
Test our products Risk Free for up to 60 days, and if you are not completely satisfied return them for a full refund.
See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable Shoes, Insoles and Socks.
