FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Back Pain Sneakers For Women

Try Risk Free. 60 Day Wear Test
100% Satisfaction Guaranteed!

CUSTOMER REVIEW:
"Having a long history with minor feet problems, I have been searching for years for a pair of sneakers that I could wear for exercising, walking or just standing while I’m teaching. Now that I’m getting older, with intermittent lower back pain, plantar fasciitis, and bunions, it came to my attention the Orthofeet Coral Strechable. I ordered them and I’m wearing them right now for my activities. They are very comfortable, I can walk miles without feeling any discomfort, I can train/exercise and stand up without feeling it on my heel, lower back or bunions. It has been a good acquisition and I recommend to people who have problems like me.
- Helena Alphonzo

"I love everything about these shoes! The adjustability of the tie straps and heel straps are great! Some days my feet are swollen, and all I have to do is readjust them. They look great too. Most orthopedic shoes are ugly "old lady shoes" but these are quite stylish. I have never bought a pair of shoes that I didn't have to change out the insoles until now. These were comfortable right out of the box! I have now ordered some moccasins for myself and some tie-less sneakers for my husband. These shoes have helped so much with my plantar fasciitis, knee pain, back pain and arch pain! And I totally recommend these for heavy people who usually have these problems. I'm looking forward to seeing more styles!"
- She Sul.

Serene

$81.22

Coral Stretchable

$129.95

Coral Stretchable

$129.95

Coral Stretchable

$129.95

Sandy Stretchable

$129.95

Tahoe Tie-Less Lace

$129.95

Tahoe Tie-Less Lace

$129.95

Tahoe Tie-Less Lace

$129.95

Verve Tie-Less Lace

$129.95

Verve Tie-Less Lace

$129.95

Whitney

$129.95

Sonoma

$129.95
new_arrival

Palma Stretchable

$129.95