FREE STANDARD SHIPPING & RETURNS 

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Shipping & Returns for purchases made on orthofeet.com only.  (Offer not valid for HI, PR, AK and International orders).

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form and enclose the form with the returned items(s).

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-551-400-5400

Monday through Friday, 9:00 to 5:00 EST (NJ), or email us at cs@orthofeet.com


FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

 

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN?

Returns can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Back pain Boots For women

Try Risk Free. 60 Day Wear Test
100% Satisfaction Guaranteed!

CUSTOMER REVIEW:
"Have been wearing these shoes about 2 weeks. The pain in the lower back and knees is already gone and the feet are doing much better. Great for jobs that require a lot of walking. Great product for plantar fasciitis."
- J. S.

"I hate giving reviews! But i need to credit these shoes. I suffer everyday from severe chronic sciatica and other nerve related issues which affect my entire back and legs. Usually my episodes of severe pain and disability lasts about a week; however my last episode lasted 10 months. I am a nurse and on my feet all day. Additionally, i drive a stick shift and pressing a clutch is almost unbearable. I have had surgery... i have visited holistic practitioners. I bought 4 pairs of shoes in tbe past 10 months. Nothing helped. I hate tennis shoes because i have never had a pair that felt comfortable because of my wide feet. One day a co worker told me about buying extra wide shoes, i could never find a wide width. I happened across the ortho feet site in search of wide shoes, gave it a try and found an extra wide width shoe. I do not over exclaim when i say within one week of buying my shoes, my pain and disturbance in attempting to walk was over 90 percent relieved! I love my shoes. I plan on buying more so that i always have a back up. If you have never suffered from a chronic form of pain, you may not understand. I am telling you i have arthritis, osteoporosis, scoliosis, spondylosis, myelomalacia. I hurt. My life is painful and these shoes have improved my quality and decreased my pain greater than 90 percent."
- Rhonda Lofton

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