FAQs

General Questions

Where do I put the promo (discount) code?

Promo codes can be applied on checkout page

Do you have a catalog for viewing your shoe collections?

You can see all of our shoe collections and their prices on our website at www.orthofeet.com

What is your refund policy? What is the 60-DAY wear test?

We are so confident in our shoes that we offer a 60-day wear test. You can try out our shoes risk free and return them within 60 days for a full refund if you are not fully satisfied.

How long will it take to receive my order?

We normally ship within two business days, but delivery time also depends where you live. We ship from New Jersey and use FedEx and USPS standard delivery service.

Can I place a rush order?

No. We are sorry, but currently we do not offer this option.

How long does it take to process exchanges and returns?

Please allow us 15-21 business days to receive and process your exchange. You will receive email confirmation of your exchange, along with a new order number, once your return is received and processed. We are using FedEx and USPS standard delivery service for returning shoes (which is why we are able to offer free shipping and returns). This service, in addition to the regular processing system we use for returned shoes, takes time. We have a special department that handles returns, checks the shoes, and processes exchanges.

Are orthopedic shoes covered by insurance or Medicare? What about Medicaid?

Medicare covers the cost of orthopedic shoes for people with diabetes who have an additional foot deformity or neuropathy. The payment should be processed by your healthcare practitioner. Regarding Medicaid, please check with your medical provider. Some states cover the cost of the shoes with Medicaid, but it requires a doctor’s prescription.

What is the Refer-a-Friend program?

If you are happy with our shoes and refer a friend to us who buys a pair of shoes, you will be rewarded with a 20% discount on your next purchase. To send your friend a refer-a-friend invitation, please follow this link.

Which stores carry Orthofeet shoes?

Only a few stores carry our shoes, as we mainly sell to the orthopedic and podiatry market. However, you can order our shoes online risk free because we offer free shipping, exchanges and return. You can also speak to someone at our office in New Jersey at 1-800-524-2845.

I’m diabetic and need diabetic shoes. Do you take Medicare?

Our diabetic shoes are approved by Medicare, but we do not accept insurance. To receive coverage by Medicare for our shoe, you must order them from a provider that bills Medicare. To find one of these providers, please feel free to use our professional locator search page.

Do you offer coupons? How do I apply them?

Once you’ve registered to receive our newsletter, you will start receiving discount codes in our emails and newsletters. Please make sure to enable the receipt of emails from customerservice@orthofeet.com

Do you offer gift cards?

Yes, we do. If you’d like to purchase a gift card, please follow this Orthofeet giftcard link.

Widths and Sizes

Do your shoes fit true to size?

Most of our shoes do fit true to size. For those styles that don’t, we provide information on which size to choose. Moreover, you can always try our shoes risk free. If they don’t fit, simply return them free of charge for the correct size. We offer free shipping, exchanges and returns, and 60-day wear test.

Do you have any shoes that come in a narrow width?

Yes, we offer a variety of styles in women’s shoes with a narrow width. To see all of the women’s shoes that are available in a narrow width, just follow this link. Alternatively, you can also use our ‘Select Shoe by Size and Width’ tool on our homepage to find the shoes that we offer in a narrow width.

Do you have any shoes that come in wide sizes?

Yes, Orthofeet shoes are available in wide and extra-wide sizes. Some models are also available in extra-extra wide. Moreover, you can always try our shoes risk free. If they don’t fit, simply return them free of charge for the correct size. We offer free shipping, exchanges and returns, and 60-day wear test. For more information on our wide and extra wide shoe please click here.

How do you measure your feet for width?

We suggest that you order the same width that you use when ordering from other brands. If you are not sure of your width, you can use our width sizing chart to help you determine what your size is. Also please remember, we offer free shipping, exchanges, and returns, so if you need to exchange your shoes and switch to another width or size, there is no cost to do so.

I have swelling in both my feet. Will Orthofeet shoes work for me?

Our shoes come in wide widths, including extra and extra-extra wide sizes and are made with extra depth. They feature premium orthotic insoles and cushioning soles. You can try them risk free. We offer free shipping, exchanges and returns, and 60-day wear test. For more information on our extra depth shoes please click here.

Conditions

Do Orthofeet shoes help with plantar fasciitis?

Yes, our shoes work well for plantar fasciitis. They feature premium, orthotic insoles with anatomical arch support that help prevent over pronation as well as alleviate tension on the plantar fascia. In addition, they come with foam padding under the heel which provides extra cushioning and eases pressure on the heel. To learn more on how Orthofeet technology works to help with plantar fasciitis please visit our plantar fasciitis shoes page.

I have heel spurs. Will Orthofeet shoes help with heel spurs?

Yes, they can. Our shoes feature our advanced Ortho-Cushion system, which includes premium orthotic insoles and cushioning soles that help alleviate heel pain and heel spur symptoms. To learn more on how Orthofeet technology works to help with heel spurs and heel pain please visit our heel pain shoes page.

I have peripheral neuropathy. Will your shoes help me?

While we cannot say for certain that our shoes will help your specific condition, many customers report on improved comfort and mobility with our shoes, which are designed with unique features that offer unsurpassed comfort and protection for people with neuropathy. These special features include premium orthotic insoles, soft, non-binding uppers, and seam-free, foam-padded interiors. This means that all of our shoes work well for neuropathy. For more information about our shoes for neuropathy and customer reviews please visit our neuropathy shoes page. Remember: We offer free shipping, exchanges and returns, and 60-day wear test.

What if someone has nerve damage neuropathy and cannot wear tight shoes? What if I need extra room where the toes are? Can Orthofeet shoes help me?

All of our shoes are made with extra-depth and a deep toe box to address precisely this foot problem. Remember: You can always try our shoes risk free since we offer free shipping and returns. For more information about our shoes for neuropathy and customer reviews please visit our neuropathy shoes page.

Do Orthofeet shoes help people who suffer from knee pain?

Our shoes have helped many of our customers with knee pain, as they are engineered with special features that specifically address foot problems that can cause knee pain. Orthofeet shoes include advanced orthotic insoles, ergonomic soles and special cushioning, all of which work to significantly minimize shock to the knees and hips. You can try our shoes risk free. We offer free shipping and returns and 60-day wear test. For more information on how our shoes can help with knee pain visit our knee pain shoes page.

I am on my feet for 8 hours a day and have terrible ball-of-the-foot pain. Can Orthofeet shoes help me?

All of our shoes work well to help alleviate ball of the foot pain. They come with advanced orthotic insoles with anatomical arch support that support the foot against over pronation and help alleviate pressure under the foot. For more information on how our shoes can help with ball-of-the-foot pain and metatarsalgia please visit our page on shoes for ball of the foot pain.

Can Orthofeet shoes help with flat feet and over pronation?

Yes, our shoes work well for flat feet and pronation. They feature premium orthotic insoles with anatomical arch support that improves the alignment of arch and foot. To learn more how Orthofeet technology enhances comfort for flat feet and over pronation please visit our flat feet shoes page.

Can Orthofeet shoes help with hammertoes?

Yes, Orthofeet shoes are designed with extra depth and a wide toe-box, offering ample room for feet with a hammer-toe condition. Furthermore, the anatomical orthotic insoles support your feet and prevent the progression of the deformity. To learn how Orthofeet technology enhances comfort for hammertoes please visit our shoes for hammertoes page.

I have painful calluses on my feet. Can Orthofeet shoes help me?

Yes, Orthofeet shoes can help you if you have calluses. They feature premium orthotic insoles with anatomical arch support that support the foot against over pronation and help alleviate pressure under the foot. They are covered with a cushioning layer that shapes to the contours of the foot and distributes the pressure on the bottom of the foot, thereby providing significant pain relief.

Do you have any shoes that are designed to help with bunions?

Yes, all of our shoes work well for bunions. They are designed with extra depth, a wide toe box, and premium orthotic insoles with good arch support, all of which reduces stress on the bunions. We also offer many shoes with a stretchable upper in the bunions area, and the shoes come in a variety of widths. To learn more how Orthofeet technology enhances comfort for bunions please visit our shoes for bunions page.

Do you have shoes that can help with Morton’s neuroma?

Yes, we do. All of our shoes are made with a wide toe box that helps alleviate the pressure and discomfort caused by Morton’s neuroma. The shoes also feature premium orthotic insoles that distribute the pressure under the foot as well as a soft cushioning layer that helps reduce pressure on the forefoot. For more information about how our shoes help with Morton’s neuroma, please visit our shoes for Morton’s neuroma page.

Can Orthofeet shoes help with Achilles Tendinitis?

Yes. The ergonomic design of our shoes and the cushioning materials around the heel reduce pressure on the tendon. For more information about how our shoes help with Achilles Tendinitis, please visit our shoes for Achilles tendon pain page. You may try our shoes risk free. We offer free shipping and returns.

I have Achilles tendonitis with a huge knot on my heel. I can’t wear shoes enclosed shoes at all. Do you have shoes for this problem?

Yes, we have shoes that comes with an adjustable heel strap, which allows you to adjust the grip around the heel. Since we offer free shipping, exchanges and returns, you can try the shoes risk free. If you’re unhappy with them, just send them back.

I have tarsal tunnel syndrome. Can Orthofeet shoes help me?

Our shoes have helped many customers with tarsal tunnel syndrome, however, we cannot say for certain that our shoes will help your specific condition. You can try out our shoes free of risk as we offer free shipping and returns.
Our shoes feature premium orthotic insoles and cushioning soles that reduce impacts on the foot and alleviate tension on the tibial nerve, which is the focus with tarsal tunnel syndrome.

Can Orthofeet shoes help people with diabetes?

Yes, they can. They’ve already helped millions of people with diabetes. To learn more on how Orthofeet technology helps people with diabetic feet please visit our diabetic shoes page. Orthofeet’s diabetic shoes are approved by Medicare for the diabetic shoe bill.
We also offer innovative and very comfortable diabetic socks.
Remember: You can always try out our shoes risk free since we offer free shipping and returns.

Can Orthofeet shoes help people who have arthritic feet?

Yes. All of our shoes work well for people with arthritis and have helped many people who suffer from this medical condition. You can try out our shoes free of risk because we offer free shipping and returns. To learn more on how Orthofeet technology helps people with arthritic feet please visit our arthritis shoes page.

Both of my feet are in constant pain, but I don’t know why. Could Orthofeet shoes help me?

We are happy to say that our shoes have helped many customers who have foot pain. You can even try them risk free. If you’re not satisfied with them, just return them to us. We offer free shipping and returns and 60-day wear test.
To learn more on how Orthofeet technology helps people with foot pain please visit our foot pain shoes page.

I have posterior tibial tendonitis. Can your shoes help me?

Yes, Orthofeet shoes work well for posterior tibial tendonitis. The ergonomic design of the soles of the shoes reduce the need for plantar flexion at heel strike, and thus alleviates tension on the tendon. Additionally, the air cushioning soles soften the step and thus help reduce impacts on the tendon. You can try them risk free to see for yourself. If you’re not satisfied with them, just return them. We offer free shipping and returns. To learn more about Orthofeet technology please visit our Orthofeet advantage page.

Can Orthofeet shoes help with back pain?

Yes, our shoes have helped many of our customers with back pain. Orthofeet’s Ortho-Cushion® System is engineered with advanced orthotic insoles, which reduce over-pronation, decrease inward rotation of the lower limb and improve body posture. The Ergonomic Soles provide unsurpassed cushioning and prevent much of the shock from getting to the lower back.
To learn more on how Orthofeet technology helps people with foot pain please visit our back pain shoes page.
Remember: You can try our shoes risk free to see for yourself. If you’re not satisfied with them, just return them. Shipping and returns are free.

I have a foot drop and need to wear an AFO (ankle-foot orthosis). Will your shoes work with an AFO?

Yes, many of our orthopedic and podiatry facilities that sell our shoes use them with AFOs. Our shoes like the Sanibel and Verve shoes, which feature a heel strap and an adjustable heel counter, are particularly suited for this foot condition.

Bioheels

Does Orthofeet have pumps that work with sesamoiditis and/or metatarsalgia?

Orthofeet’s pumps work better than most other pumps for sesamoiditis and metatarsalgia because of their premium orthotic insoles, which provide good arch support as well as help alleviate pressure on the ball of the foot. For more information on the special feature of our comfortable pumps and dress shoes pleas Click Here.

Do Bioheels work for people with plantar fasciitis and heel spurs?

Yes, we have found that they work quite well especially compare to other heels and pumps. Our super comfortable 2 inch heels can help with plantar fasciitis and heel spurs because they provide customized arch support and excellent cushioning. Additionally, the special sole design reduces impacts on the heel. You can try our shoes risk free to see for yourself. If you’re not satisfied with them, just return them. Shipping and returns are free.
For more information on the special feature of our comfortable pumps and dress shoes please Click Here.

Orthotics

Can I use my own custom orthotics in Orthofeet shoes?

Yes. All of our shoes come with removable orthotic insoles and are designed with extra depth to fit different orthotic sizes. For more information please view our technology page.