FAQs

General Questions

Promo codes can be applied on checkout page.

You can see all of our shoe collections and their prices on our website at www.orthofeet.com

We are so confident in our shoes that we offer a 60-day wear test. You can try out our shoes risk free and return them within 60 days for a full refund if you are not fully satisfied.

We normally ship within two business days, but delivery time also depends where you live. We ship from New Jersey and use FedEx and USPS standard delivery service.

No. We are sorry, but currently we do not offer this option.

Please allow approximately 2 to 3 weeks to receive a refund as it involves shipping the product back to our warehouse, authorizing the return and processing the refund.

Medicare covers the cost of orthopedic shoes for people with diabetes who have an additional foot deformity or neuropathy. The payment should be processed by your healthcare practitioner. Regarding Medicaid, please check with your medical provider. Some states cover the cost of the shoes with Medicaid, but it requires a doctor’s prescription.

Only a few stores carry our shoes, as we mainly sell to the orthopedic and podiatry market. However, you can order our shoes online risk free because we offer free shipping, exchanges and return. You can also speak to someone at our office in New Jersey at 551-400-5400.