FAQs

General Questions

Promo codes can be applied on checkout page.

You can see all of our shoe collections and their prices on our website at www.orthofeet.com

We are so confident in our shoes that we offer a 60-day wear test. You can try out our shoes risk free and return them within 60 days for a full refund if you are not fully satisfied.

We normally ship within two business days, but delivery time also depends where you live. We ship from New Jersey and use FedEx and USPS standard delivery service.

No. We are sorry, but currently we do not offer this option.

Please allow approximately 2 to 3 weeks to receive a refund as it involves shipping the product back to our warehouse, authorizing the return and processing the refund.

Medicare covers the cost of orthopedic shoes for people with diabetes who have an additional foot deformity or neuropathy. The payment should be processed by your healthcare practitioner. Regarding Medicaid, please check with your medical provider. Some states cover the cost of the shoes with Medicaid, but it requires a doctor’s prescription.

Only a few stores carry our shoes, as we mainly sell to the orthopedic and podiatry market. However, you can order our shoes online risk free because we offer free shipping, exchanges and return. You can also speak to someone at our office in New Jersey at 551-400-5400.

Our diabetic shoes are approved by Medicare, but we do not accept insurance. To receive coverage by Medicare for our shoe, you must order them from a provider that bills Medicare. To find one of these providers, please feel free to use our professional locator search page.

Once you’ve registered to receive our newsletter, you will start receiving discount codes in our emails and newsletters. Please make sure to enable the receipt of emails from customerservice@orthofeet.com.