FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

SHOP THE BEST BLACK FRIDAY DEALS AT ORTHOFEET!

Getting a head start on your Black Friday shopping? You’ve come to the right place! It’s never too early to start your holiday shopping. This year, our Black Friday sale is guaranteed to be extra special with huge discounts on every product on the Orthofeet website.

We want you to feel great on your feet and experience foot comfort and protection like never before. Now is the time to purchase the best orthopedic shoes featuring premium arch support, soft cushioning and ergonomic soles that will help you eliminate foot pain. Whether you are looking for diabetic shoes, arthritis shoes, plantar fasciitis shoes, shoes for bunions or wide width shoes, Orthofeet has it all! And of course we are delighted to offer you online ordering that is virtually risk free with free shipping, free returns and a 60 day wear-test!

When does Orthofeet start Black Friday deals?

We like to start early! Orthofeet Black Friday deals start on Wednesday, November 27 th, 2019!


Can you alert me when Orthofeet Black Friday sales start?

Absolutely! Simply sign up to receive our emails and you’ll always stay ahead of the game. You’ll receive exclusive offers, information about our upcoming sales, new arrivals, and so much more.


How much will the Black Friday discount be?

Shhh. It’s a surprise! We promise you won’t be disappointed.