FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

INNOVATIVE MEN’S ORTHOTIC SHOES WORK WONDERS TO EASE HEEL PAIN

"I started having problems with my feet when I started a new job,I couldn’t find any of my shoes that helped I had pain on the sides of my feet and the bottom of my heels. decided to buy your shoes and that turned out to be a great decision because they are great shoes no more heel pain and my feet are almost back to normal feeling better every day I wear them."

David
Hickey

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    Heel Pain and Heel Spurs Causes & Treatment

    Heel pain is typically felt on the underside, or back of the heel, and can range from mild to extremely painful. It also has a range of causes, the most common being plantar fasciitis, a main cause of heel spurs. A heel spur is a calcium deposit that causes a bony like protrusion on the underside of the heel bone. Heel spurs usually start at the front of the heel, but they can extend all the way to the arch of the foot. Although heel spurs are often painless, they can cause a lot of heel pain. The pain can be intermittent or chronic, and inflammation sometimes occurs at the point of the spur’s formation.

    What causes it? While sprains, strains and fractures can cause heel pain, most heel pain is caused by repetitive stress or pounding on the heel rather than by a single injury. Certain foot conditions such as heel spurs and Achilles tendonitis can also cause heel pain, as can certain medical conditions such as arthritis and diabetes. In addition, abnormal walking gaits, flat feet, obesity, and ill-fitting shoes can also cause heel pain.

    How are heel spurs prevented and treated? Heel pain caused by heel spurs, unlike other foot conditions, may not respond well to rest since the pain is often at its worst when first getting up in the mornings. The best treatment for heel spurs is stretching exercises, shin splints, pain-relief medication, corticosteroid injections, and physical therapy. Special men’s orthopedic shoes for heel spurs or men’s orthopedic shoes for heel pain and heel pain insoles that help correct biomechanical imbalances, have also proven very effective in helping to treat heel spurs and heel pain. Since the purpose of shoes for bone spurs is to reduce strain on the plantar fascia and alleviate heel pain and heel spur symptoms, shop for men’s heel pain shoes that provide good cushioning, which helps reduce impacts on the heel.