I have had non-diabetic neuropathy in both my feet for years and it always felt like I was walking on hot coals. I hated to go anywhere due to the pain. I tried different brands, styles, added arch support or extra padding, but nothing helped. Then I saw OrthoFeet's ad on line and noted it had a 60-day free trial so I took a chance. I mean, with a 60-day, no questions asked, return policy, how could I go wrong? My first pair was 'Chelsea', in black. The strap can be loosened or tightened as it is attached by Velcro, so I can loosen it to put them on and then tighten the strap as needed. I could not believe the difference; my feet pain was gone! I was instantly in love - no more hot coals!! I loved them so much I knew I had to get sneakers for every day use. I then purchased the 'Francis' sneaker in maroon. They fit me perfectly barefoot, but I knew they would be uncomfortably tight if I added socks. Exchanging them for a wider width was extraordinarily easy. Their customer service is above and beyond. I talked about the shoes so much to my husband that he purchased a pair for 'tinkering' [ he's retired ]. They even have steel toes! I can't speak highly enough about these shoes and OrthoFeet. If you have any hip, knee, foot or issue with your feet, give OrthoFeet a try. You can't go wrong.