FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

After 20 Years Of Foot Pain, Steve Calfee Puts Orthofeet Shoes To The Test


Best Shoes For Foot Pain | Orthofeet Congratulations Steve Calfee! 

Read his inspiring story: 

"I began having problems with my feet when I was 14 years old & they continued until now. They included metatarsal shifting, plantar fasciitis, neuropathy, arch and heel pain, etc. For the past 20 years, I have worn orthotic inserts in every pair of shoes I own. I have spent hundreds of dollars on every supposed brand of shoes and inserts that claimed to solve my foot pain all to no avail. As an entertainer, I spend a lot of time on my feet, sometimes in one location when I do narrations.

Shop Now for Foot Pain Shoes

My foot pain continued to getting worse and worse. I came across the Orthofeet website and desperate for some relief, I ordered a pair of shoes. I wore them for the first time on a Tuesday and then the following Thursday through Monday. I could hardly believe the difference. With no additional inserts or orthotics, the OrthoFeet shoes felt like I was walking on a street paved with well-supported marsh-mellows. My toes had plenty of room. And the inside of the shoe was soft and comfortable, like walking barefoot on clouds.

After 20 years of foot pain, I cannot believe the difference these shoes have made. My foot pain is almost completely gone and getting better every day. I am 100% convinced and converted, and I will wear no other brand from now on. Thank you OrthoFeet from the bottom of my feet and the new and improved comfort level of the rest of my body too. You have changed my whole outlook on life!" -Steve Calfee

Do you have an #OrthofeetStory? Click here to share it for a chance to win FREE shoes!

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