FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Use our contact form to send us a message

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Visit our FAQ page - we've answered
the most common questions

Discount automatically applied
Cannot be combined with any other offer, promotions or discount codes
Prices marked reflect discount

Share Your #OrthofeetStory

posted Nov 08 2016

Read More >

Bare Your Sole. your chance to WIN FREE SHOES | Orthofeet

Raise your voice. Bare your sole. Share your #OrthofeetStory and inspire others like you.

Tell us how Orthofeet shoes, socks or insoles have changed your life for the better. Then each month, one inspiring story will be chosen to WIN any Orthofeet product of their choice and be our featured #OrthofeetHero of the month.  

HOW TO ENTER:

  • Click the ENTER NOW button below
  • Fill out contest entry form
  • Include your #OrthoFeetStory (50 words or less)
  • Show Your Shoes- upload high quality photo
  • Read terms & conditions and check box
  • Submit entry (1 entry per month)
Winner will announced on or about the 15th of each month on Facebook and in our newsletter.  No purchase necessary to enter. Must be 21 or older. US residents only. Participation in this promotion is subject to the official rules. Good Luck! 

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60-Day Wear Test (Shoes & Insoles only)

Test our products Risk Free for up to 60 days, and if you are not completely satisfied return them for a full refund.

See for yourself why Orthofeet is regarded by millions as the World's Most Comfortable Shoes, Insoles and Socks.

Walk Comfortably & Pain Free or Your Money Back!

FREE Shipping, FREE Returns, FREE Exchanges

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