FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Dr. RJ Ritchie On Shoe Quality & Knee Health

Quality shoes and Knees | OrthofeetThe more love you give your knees, the more your feet will benefit from that love, says Dr. RJ Ritchie MS, PAC, PhD (orthopedic surgery and sports medicine). And the best footwear takes care of your knees at the same time it takes care of your feet, because it keeps your alignment correct, straight and strong.

Shop Now for Knee Pain Shoes

RJ tells us that the best way to keep your knees in normal alignment is to use high-quality footwear that is not worn out. This is easier said than done – most people lose sight of – or don’t pay attention to -- how worn out their shoes have become. Shoes with many miles on them are going to apply abnormal stresses to the knee ligaments, cartilage, and soft tissue structures like the menisci.

Just as important is to make sure your shoes have good cushioning in the sole or heel – be it gel or air – to minimize the impact load while walking or running. Without it, the constant pounding could lead to knee pain.

If you have a history of ankle sprains or injuries, you may want to invest in a pair of mid-tops or high-tops, for better ankle support. Ankle pain or injury can have a domino effect on the knees. If your ankle is loose or unstable, or every time you do a foot strike, your knee may turn slightly in or slightly out, which could lead to problems. It’s here especially where the knee is connected to the ankle. 

Weight gain is bad news for both the feet and the knees: for every pound that you gain, you apply four pounds of extra pressure on your lower-body joints. So do the math: if you gain ten pounds, that’s 40 pounds of pressure on your knees and ankles. That can add up and do a lot of harm. 

RJ recommends supplements like Omega 3s (think fish oils), which are a natural anti-inflammatory for all joints. A currently popular supplement for joints – glucosamine chrondrotin – is claimed by some companies to actually rebuild cartilage, but it won’t. What it will do: slow down the degeneration and straighten the matrix of the cartilage. RJ also recommends Turmeric Curcumin, which acts as a natural anti-inflammatory.

Be patient, though. RJ observes that many patients get discouraged if they don’t see immediate results. Even when taking fish oil, there is a lag time – it needs to first super-saturate your system. It may take two weeks or longer before you start to notice a difference. You have to give the supplements enough time to work.

For those about to exercise (including walking): take the time to do specific strengthening exercises, especially if you have a history of injury to the knee or ankle.

Other factors can contribute to the knee/ankle connection: degeneration from aging or arthritis, or even just plain genetics or past injuries. Everybody has a different experience; RJ has seen 40-year-olds with the knees of 70-year-olds. There is no umbrella cure or universal answer, but there is definitely a relationship between footwear and knee care.

Find out more about RJ on Instagram: @rj_team_bpi, and be on the lookout for his personal training site, coming soon.