FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Orthofeet Hero Patricia Mayse Is Still Standing After Long-Term Foot Injury

orthofeet shoes

If you met Patricia Mayse twenty-two years ago, you’d see a very athletic and active women. There was no stopping her. She could walk and walk and walk.  After suffering a severe injury to her foot in 1994, Patricia saw her ability to be active slowly go down hill. She could no longer walk like she once had or even stand for very long….

Patricia felt frustrated as she struggled to live with the pain and dysfunction of injured feet.

Fortunately, OrthoFeet’s Chattanooga Mary Janes with a two-way strap has significantly improved Patricia’s ability to get around in more comfort and stability.

Shop Now for Mary Jane Shoes

Although Patricia’s feet are still in bad shape, having a comfortable pair of shoes to rely on has made a tremendous difference in her life. She walks with confidence…

"I know I can walk better. The shoes take pressure off my feet. My feet are in bad shape, so those are the only shoes I can actually wear. They are a bit more comfortable to walk in. I just like them all the way around. I feel a little bit more sure of myself that I won’t fall."

Patricia’s favorite things to do include going shopping with her daughter and being outside with her four dogs (“a lab, a lab-chow mix, a German Shepherd, and a ‘Heinz 57 Varieties,’” she says. “I’m not sure what he is!”).

Patricia can now make the most of those activities without pain and discomfort.

"I can’t just go out and buy a pair of shoes at a regular store, but I can’t go barefoot. These shoes really help me.

  I have bought many shoes from Orthofeet.  Always the right fit style, always comfortable for my feet.  Since i have a lot of feet problems, I know Orthofeet will always work."

Click here to share your own #OrthofeetStory for a chance to win FREE shoes!