FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

November 14 Is World Diabetes Day

Diabetes Awareness | Orthofeet

According to the American Diabetes Association:

  • 4 million Americans are diagnosed with diabetes every year.
  • 1 million Americans, or 9.3% of the population, have diabetes.
  • Diabetes remains the 7 th leading cause of death in the United States.
Shop Now for Diabetic Shoes

Urgent facts like these are why November has been deemed National Diabetes Awareness Month. In particular, diabetes could put you at risk for serious foot problems. 

Two common diabetes problems related to the feet:

  • Peripheral Neuropathy: this is a loss of feeling in your feet. Imagine stepping on a sharp object and not realizing that you’ve injured your foot or that you could be developing an infection. This lack of sensitivity could lead to more damage.
  • Peripheral Arterial Disease: this serious condition is commonly known as PAD, when the arteries in your legs become hardened or clogged. This reduces the flow of blood to your legs, feet and kidneys, which could increase your chances of heart attack or stroke.

The good news: many foot issues can be resolved if caught early. Check your feet every day (most people neglect to do this). See your doctor if you experience:

  • redness, bruising or swelling
  • cuts, cracks, peelings or sores
  • infections of the skin or toenails
  • blisters or ulcers
  • calluses or corns
  • general pain or unusual sensations

How therapeutic shoes can help:

  • specially designed for superior comfort and mobility.
  • seam-free, soft interior design offers the protection needed for diabetic and neuropathic feet. 
  • cushioning medical grade insoles reduce the pressure on the bottom of the foot. 
  • soft, non-binding uppers eliminate pressure points. 
  • extra-depth design offers a loose, comfortable fit. 
  • available in a wide variety of widths for a perfect fit. 
Shop Now for Diabetic Shoes

More good news: The Therapeutic Shoe Bill, which allows Medicare to help cover the cost of shoes, shoe modifications and inserts for qualified patients who are enrolled in Medicare with diabetes.

The reason for the bill: to help prevent hospitalization and amputations, often the result of diabetes-related complications.

The result: over the past ten years, there has been a 65% decline in diabetes-related amputations. This can be attributed to more widespread use of therapeutic shoes, as well as improvement in overall diabetes management and awareness.

The bottom line: this month, spread the word (and forward this blog post) about this growing public health crisis. Foster awareness and education. And always protect and care for your feet.

Click here to find out more about how Orthofeet can help you and your feet in the fight against diabetes.