FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

img

Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

img

Chat with a live rep on our website

img

Visit our FAQ page - we've answered
the most common questions

Neuropathy: Causes, Symptoms and Treatments

Neuropathy Causes Symptoms and Treatments | OrthofeetImagine stepping on a sharp object and not realizing that you’ve injured your foot. You feel nothing, but you could be on your way to developing a serious infection. In fact, this lack of feeling could be only the beginning of an even more threatening health crisis.

This condition is actually a common problem called peripheral neuropathy (PN). It’s often associated with diabetes, but that’s not the only cause. It can also result from smoking, alcoholism, cancer, drugs, or even vitamin deficiencies.

The term neuropathy means “a disease of the nerve.” That’s because nerves are damaged or destroyed, interfering with the ability to feel and touch. And the discovery often comes too late.

Damage to the peripheral nerves spreads out to the arms, legs, fingers, feet and toes. If blood flow to your feet is impaired or interrupted, infections are harder to fight off.

The good news: serious foot issues can be resolved if caught early. Early diagnosis is everything – it’s a lifesaver.

Shop Now for Neuropathy Shoes

How do you keep in front of potential danger? By checking your feet every day. It sounds simple enough, but this is not a common habit among most people. You have to make it an everyday priority to detect and report any early warning signs.

The most common symptoms are weakness, numbness, tingling, burning, and painful sensations. More specifically, see your doctor if you experience:

  • redness, bruising or swelling
  • loss of balance or coordination
  • bone or joint pain
  • intense reflexes, especially in the ankle
  • sharp pains or cramps
  • muscle weakness
  • cuts, cracks, peelings or sores
  • infections of the skin or toenails
  • blisters or ulcers
  • calluses or corns

Don’t take even the slightest-looking sore lightly. Minor sores that don’t heal can turn into ulcers. In many cases, untreated foot ulcers can become gangrenous (that’s when the tissue dies).

According to the Foundation for Peripheral Neuropathy, 70% of diabetics have PN. Some types of PN happen suddenly, while others develop slowly, over the course of years.

Treatment for neuropathy varies – the goal is to manage the disease and relieve symptoms. Treatments can range from over-the-counter pain relievers to prescribed painkillers, as well as anti-seizure medications and topical treatments.

Over the past ten years, there has been a 65% decline in diabetes-related amputations. This can be attributed to more widespread use of therapeutic shoes, as well as improvement in overall diabetes management and awareness.

In particular, ergonomic shoes help to relieve neuropathic symptoms, providing both additional support and comfort. They also help stabilize the heel and arches, as well as provide plenty of breathing room for toes.

Click here to discover OrthoFeet’s shoes that offer unsurpassed protection for neuropathy.