FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Is there a simple affordable solution to help with your heel pain?

Heel pain is normally associated with plantar fasciitis or Heel Spurs conditions, which may be caused by poor foot mechanics, such as an overly flattened or overly arched foot. Over-pronation can cause the plantar fascia to be excessively stretched and inflamed, resulting in pain in the heel and arch areas of the foot. For those who suffer from heel pain the impacts on the heel that occur during walking aggravate the discomfort and affect mobility.

Simple, Affordable Solution For Heel Pain Relief

Imagine a solution that starts with simply wearing special heel pain shoes - shoes with innovative technology, which is so powerful that it has already offered instant relief for millions who suffer from heel pain, heel spur and plantar fasciitis.

Shop Now for Heel Pain Shoes

Innovating Heel Pain Technology

Orthofeet has been developing and providing footwear products to medical foot-care specialist for over 30 years, and has been using its expertise in foot biomechanics and footwear technology to design the most advanced shoes for heel pain relief. The result is an extraordinary footwear, which integrates innovative features for heel pain relief, which cannot be found in other shoes.

ORTHO-CUSHION TM SYSTEM

Footear solution For heel pain | Orthofeet

The Ortho-Cushion TM  system works like a cushioning trampoline, featuring Gel padding in the insole, and air pockets in the sole, which substantially reduce impacts and pressure on the heel. No wonder that customers who have been wearing Orthofeet shoes feel like walking on a cloud:

“These shoes are great. They are like walking on clouds but they support my foot and I don't feel any pain. I have severe spinal arthritis and heel spurs, so I have lived with pain, but now my feet are not part of the problem." --Debra Daniel

Watch a short video that describes how the Ortho-Cushion TM System works.

 

ANATOMICAL ORTHOTIC INSOLES

ANATOMICAL ORTHOTIC INSOLES

All Orthofeet shoes come with Orthofeet-Gel, medical grade orthotic insoles that feature anatomical arch-support, contoured heel-cup and gel pad under the heel.

The support that Orthofeet-Gel orthotic insoles provide substantially reduce pronation (flat feet) and ease tension on the plantar fascia, helping alleviate heel pain. What’s more, the gel cushioning under the heel along with the contoured heel-cup significantly reduce the pressure on the heel, adding another layer of protection and heel pain relief.

Customer Review:

"A dream! These shoes hug and cushion my feet and have great arch support and cushioning for my heel. I have Plantar Fasciitis in my right foot, and the design of this shoe makes walking 3-4 miles every other day a dream!"-- Bonita Bailey

Shop Now for Heel Pain Shoes

Why Orthofeet Is The Best Footwear For Heel Pain Relief?

Orthofeet shoes are not made the same as other comfort and orthopedic shoes. Our shoe are scientifically designed with state of the art foot biomechanics features, offering unique benefits that have already helped millions of people.
Enclosed are the number of layers protecting your heels:

  1. Biomechanical orthotic insoles
  2. Anatomical arch support
  3. Soft, perforated foam
  4. Contoured heel-cup
  5. Gel padding under the heel
  6. Ergonomic sole Design
  7. Air cushioning midsoles

 
Podiatrist Testimonial:

Podiatrist Recommended Shoes For Foot Pain | Orthofeet“I have been using Orthofeet footwear and foot orthotics for my patients for over 15 years, and I can attest that they offer the best solution for people with sensitive feet, including those with heel pain, foot pain, diabetes and arthritis. These shoes are designed with unique ergonomic features that cannot be found in any other brand. My patients love them, and in fact I wear them myself daily, as they are the most comfortable shoes I have ever worn."
--Steven Gershman, DPM