FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Innovative Closure Systems for People Who Have Difficulty Tying Laces

Most people don’t think twice about the method they use for securing their shoes on their feet, but for people with health issues that affect their feet, this is an important consideration. A good closure system is vital to protecting the foot, to securing the shoe, to providing a comfortable fit, and even to ensuring proper functioning of the shoe.

On the other hand, the lack of a good closure system can make therapeutic shoes ineffective and can even have adverse consequences for the wearer. Orthofeet knows this problem well and has developed two ideal solutions for it: a) our innovative, Tie-Less Lacing System and b) our Two-Way Strap System.

Shop Now for Tie-Less Shoes

With the Orthofeet Tie-Less Lace System there is no need to tie the laces. Instead, Orthofeet’s tie-less lacing system combines laces and straps on both sides of the shoe that can be fastened and unfastened without even having to tie them. This system keeps the shoe securely in place and is perfect for people who might experience difficulty tying their shoes. For a demonstration, feel free to view this short video on our innovative system.

Innovative Closure Systems for People Who Have Difficulty Tying Laces

Our two-way strap system lets you fasten your shoe on both sides using a hook and loop (Velcro) strap that extends along both sides of the shoe. This system makes it possible to easily fasten and unfasten the shoes on the medial side (inner side) of the shoe, as many users have difficulty reaching the lateral side (outer side) of the shoes. This system also makes it possible to adjust the length of the strap, which cannot be done with a regular strap system.

Innovative Tie Less Lacing for People Who Have Difficulty Tying Laces

Proper foot care and footwear cannot be overemphasized especially for people with sensitive feet and other mobility issues.

Make sure you find the right shoe with the right closure system for you and other innovative footwear features.

Feel free to browse our vast selection of shoes and when you find the shoe you want, don’t forget to enter your email so you can receive helpful information about special offers and useful tips for enhancing foot comfort and mobility.