FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

How To Deal with the Heel: Three Types of Common Heel Pain

Your feet keep you moving and get you going, but as awesome as they are, even they have limits. All the walking, running, and hustling that you do put intense stress on each foot, especially if you are wearing poor-quality shoes that are not absorbing the pounding.

Of all the areas of the foot that take a beating, the heel often gets the brunt of the abuse. Why? While walking, the heel is the first bone to contact the ground, taking on the full weight of your body and the resulting impact and shock of that weight. In many cases, flat feet (a collapsed arch) put undue pressure on your heel and cause a world of pain.

Here are three of the most common heel ailments, and what to do about them:

Shop Now for Heel Pain Shoes

1. Plantar Fasciitis

Common Types Of Heel Pain | OrthofeetRunning, jumping, standing for long periods of time, and even walking with poor-quality shoes can put constant pressure on the tissue band that connects the heel bone to the base of the toes. The pain will start under your heel, which at first can be mild and barely tolerable, but can intensify to horrific as soon as the next day.

How to deal: special exercises or medication to reduce swelling (ask your doctor), and wearing a shoe that features heel pads and cushioning.

2. Heel Spur

Heel Spurs | OrthofeetWhen plantar fasciitis becomes a recurring part of your life, a heel spur may form where the fascia tissue band connects to your heel bone. Another name for this is calcium deposit, which is basically a bony protrusion that could or could not trigger pain. It’s usually a condition that can be treated quickly, and shouldn’t be operated on unless it becomes chronic.

How to deal: stretching exercises, and shoes that contain heel cushioning.

3. Achilles Tendinitis

Achilles Tendinitis | OrthofeetThis happens when you use your Achilles tendon way too much – that’s the band of tissue connecting your calf muscles on the back of your lower leg to your heel bone. How? Often, this injury happens due to a combination of age and sports, commonly known in the culture as weekend warriors.

How to deal: your doctor can recommend some self-care strategies; meanwhile switch to a shoe that offers both full support and cushioning.

Shop Now for Heel Pain Shoes

Of the 26 bones in your foot, your heel is the largest -- and the most vulnerable. A growing opinion from medical professionals is that wearing high heels and pumps are a huge contributor to heel pain. In particular, flat footwear, such as flip-flops or sandals, could stretch the plantar fascia to the point of dysfunction.

Biomedically engineered footwear like Orthofeet helps relieve pressure and the causes of all of these conditions. They also provide stable arch and heel support to relieve pain. This kind of shoe helps align the lower limbs and cushions your heel against friction, pounding and irritation.