FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only. If you request a pickup from FedEx, there will be a $5 fee deducted from your return.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

img

Chat with a live rep on our website

img

Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

img

Visit our FAQ page - we've answered
the most common questions

Have Trouble Tying Your Shoes? Try This Innovative Tie-Less System


Tie-Less Lacing Shoe System | OrthofeetOne of the milestones of life is learning how to tie your shoes, but for many people, this simple task can become difficult and even painful.  Orthofeet has come up with a unique solution:  a Tie-Less Lacing System, which allows users to fasten and unfasten their shoes without the physical act of tying laces. What’s more: the shoe retains the look of a conventional lacing system, so that the shoe does not look “therapeutic.”

Shop Now for Tie-Less Shoes

How the system works:

  • The laces integrate with hook & loop straps (made of Velcro), which are attached to both sides of the shoe.
  • Simply use the Velcro tab to fasten the shoe. Do this simple step instead of actually tying the laces.
  • Your choice – decide which side you want to fasten – whichever is easier.
  • To unfasten the shoe, simply pull the tab the opposite way.

The system is easy to use and foolproof: nobody will know that you are wearing a special shoe.

Additionally, Orthofeet Tie-Less shoes offer the world’s most comfortable footwear system of a non-binding fit, extra room for toe movement, and protection against pressure points. Its anatomical orthotic insole and ergonomic sole offer precise support and effective cushioning, providing consistent quality and comfort for every step you take!