FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

Gymbeaux Searches For Balance with Diabetic Neuropathy

Shoes For Balance with Diabetic Neuropathy | Orthofeet

Read Jim "Gymbeaux” Brown's #OrthoFeetStory:

"I reluctantly purchased a pair of the Monterey Bay tennis type shoes. I was reluctant because of the claims AND the cost. But the discomfort in my feet caused me to hit the "purchase" button. I immediately put them on and tried them with and without socks. The comfort level of the shoe was immediate. They ARE more comfortable than other tennis shoes I have worn and am wearing!

Shop Now for Neuropathy Shoes

I also have a balance issue that according to my doctor starts with the feet. If your feet hurt or if you have Diabetic Neuropathy such as I have, your balance WILL be an issue. The shoes have not, at least as yet, reduced the balance problem but when you feel better about your feet, it can't but help to eventually improve my balance issues as well. Only time will tell just how improved my overall health will be because of the shoes but initial feelings are good AND optimistic." - Jim "Gymbeaux” Brown


Do you have an #OrthofeetStory? Click here to share it for a chance to win FREE shoes!

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