(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Shipping, Returns & Exchanges for purchases made on only.  (Offer not valid for HI, PR, AK and International orders).

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.


If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.



Enclose a copy of the packing slip or invoice with the returned item(s).


Please fill out this form and enclose the form with the returned items(s).


You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.


Affix the return label to the outside of your shipping carton.


Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only.

Have a Question?

Please call our Customer Care Team at 1-551-400-5400

Monday through Friday, 9:00 to 5:00 EST (NJ), or email us at



Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.



Returns can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs


Chat with a live rep on our website


Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)


Visit our FAQ page - we've answered
the most common questions

Top Five Foot Problems: Symptoms and Treatment

According to statistical reports, about 75% of the people in the USA suffer from foot problems at some time in their lives. The causes of foot problems can range from ill-fitted shoes, to medical conditions, to sports-related injuries. Whatever the cause, foot problems and foot pain can interfere with our daily functioning and even be debilitating. Because of this, we thought a brief discussion on common foot problems and treatment for each condition would be helpful.

Plantar Fasciitis Symptoms and Treatment | Orthofeet 1. Plantar Fasciitis - One of the most common causes of heel pain, is typically just in front of the heel, and can occur when the tissue that connects the heel bone to the toes becomes swollen and inflamed. There are several things you can do to help treat plantar fasciitis. They include the following:

  • performing stretching and strengthening exercises
  • icing your heels
  • using night splints
  • wearing shoes with good arch support and supportive insoles
  • taking non-steroidal anti-inflammatory drugs to reduce pain and swelling

Click here to find out how Orthofeet orthotic shoes can help alleviate heel pain associated with plantar fasciitis.

2. Athlete's Foot: Athlete’s foot, also called tinea pedis, is caused by a fungus that likes warm, dark, and moist environments such as the skin on the bottom of the feet and the areas between the toes. Athlete’s foot can even spread to the hands and feet if not treated in time. The fungus that causes athlete’s foot can cause inflammation of the skin in the affected area as well as other symptoms such as a white, scaly rash with a red base and foot odor. People with athlete’s foot might also experience itching and burning sensations and the skin on their feet might peel. The most effective way to avoid athlete's foot is to keep your feet and toes clean and dry and to regularly change your shoes and socks. Treatment methods for athletes foot include the following:
  • applying over-the-counter antifungal creams or sprays to the affected areas
  • wearing sandals or going barefoot as much as possible so that your feet get plenty of air
  • Using synthetic socks, which don’t trap moisture, rather than cotton or wool socks which tend to trap moisture and thus promote fungal growth.

Click here to find out how BioSoft bamboo socks can help keep your feet dry and comfortable.

Metatarsalgia Ball Of Foot Pain Symptoms and Treatment | Orthofeet 3. Metatarsalgia - Another common foot problem, metatarsalgia is characterized by pain in the ball of the foot area and is often, acute, chronic, and recurrent. People suffering from metatarsalgia might experience sharp pain, burning sensations, a shooting pain and other discomforts. While metatarsalgia can have a variety of causes, there are effective treatments and specific measures to take that alleviate the pain it generates:

  • wear supportive shoes that feature orthotic insoles with arch support and extra cushioning under the ball of the foot
  • elevate and rest your foot whenever you can after standing or walking
  • ice the affected area for 20 minutes several times a day
  • take OTC pain relief medicine such as Advil to help reduce pain and inflammation

Click here to find out how Orthofeet orthotic shoes can help alleviate ball-of-the-foot pain (metatarsalgia).

Bunions Symptoms and Treatment Shoes Footwear | Orthofeet 4. Bunions - Bunions are another leading foot problem and major cause of discomfort for people that suffer from them. Bunions can occur on both the big toe and the little toe and appear as a big red bump at the base of the toe. Treatment depends on the severity of the problem. Some of the measures you can take to alleviate discomfort caused by bunions are listed below:

  • purchase good supportive shoes with a roomy toe area and functional orthotic insoles
  • maintain a normal and consistent weight
  • use warm soaks, ice packs, OTC anti-inflammatory medication and even massage to reduce swelling and discomfort
  • per a doctor’s guidance, you may use a splint to help straighten out the toe
  • in severe cases, surgery might be necessary

Click here to find out how Orthofeet orthotic shoes can help alleviate symptoms associated with Bunions.

Hammertoes Symptoms and Treatment Shoes Footwear | Orthofeet 5. Hammertoes - Hammertoes often run in families and usually affect the second toe, but can affect all three of the middle toes. The condition is caused by a weakened muscle, which makes the tendons shorter, causing the toe to curl under the feet, hence the name hammertoe. Treatment for hammertoes include the following:

  • performing exercises to help correct the problem such as gently stretching the bent toe joints
  • placing icepacks wrapped in cloth on the hammertoe and gently massaging the toe to relieve pain
  • If wearing high heels - wearing heels under 2”.
  • most importantly, wearing extra depth shoes with good arch support and a deep toe box.

Click here to find out how Orthofeet orthotic shoes can help alleviate symptoms associated with Hammertoes.

If you find that therapeutic footwear and orthotic insoles do not help relief your feet issues, be sure to consult with a podiatrist to determine the cause of the discomfort and relevant treatment.