FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Call our office at 1-800-524-2845
(Mon-Fri, 9-5 NJ Time)

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Chat with a live rep on our website

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Visit our FAQ page - we've answered
the most common questions

Celebrities Who Swear By Orthotics

Celebrities Who Swear By OrthoticsCould orthotics be considered glamorous?

Maybe not on their own, but they can certainly add to glamour -- and comfort -- as demonstrated by top Hollywood celebrities like Scarlett Johansson and Kristen Bell.

Both stars confess to wearing orthotics on the red carpet, because they know that high heels are a bad fit for the health and condition of their feet.

In fact, at a recent BAFTA Brittania awards red carpet appearance, Helena Bonham Carter removed her heels, held them in her hands, and walked barefoot. Now that’s making a fashion statement that we can get behind!

The red-carpet question of “who are you wearing?” never took into account comfort, support, and structure – until now.

The answer: orthotics, which are simply devices that relieve or correct an orthopedic problem.

Shop Now for Orthopedic Shoes for Women

Scarlett Johnansson, best known for her super-physical turn in the X-Men movies, as well as critically acclaimed roles in Lost In TranslationVicky Cristina Barcelona, and  Match Point, appears regularly on lists naming Hollywood's most admired actors and modern sex symbols. She knows that, over time, wearing high heels can do serious damage to feet, ankles and legs. Wearing orthotics on a daily or even event-by-event basis can help support feet and prevent pain and injury. It also takes the pressure off the lower back.

Kristen Bell is an accomplished actress who appeared on Broadway in The Crucible and The Adventures of Tom Sawyer, and on film in  Forgetting Sarah Marshall and Frozen(voicing Princess Anna). She’s currently on TV, in the hit CBS sitcom  The Good Place. She uses orthotics to combat the injury done by heels and tight-fitting shoes, which causes damage to the foot’s structure.

The problem, of course: many celebrities wear badly fitting or uncomfortable shoes as a fashion statement. However, both celebrities and regular people everywhere are starting to realize and appreciate the benefits of wearing orthotics. In fact, orthotics come to the rescue not just during red-carpet events, but in non-glamorous daily life: doing chores, walking, and simply living. 

The most common use of orthotics is to help prevent arch and heel pain (Plantar Fasciitis), but there are orthotics and Plantar Fascitiis shoes for every type of foot dysfunction.

For instance, diabetic and arthritic patients usually wear a soft orthotic, to absorb shock and remove pressure. For younger athletes, a more rigid orthotic is preferred, giving the feet and legs more structure.

As celebrities on the red carpet have found, orthotics restore normal balance and alignment of the body, and can save them hundreds or even thousands of dollars in future chiropractic bills. Now we can truly say, "looking good never hurt anyone!" 

Hint: they make great stocking stuffers this holiday season!

Click here to find out more about how Orthofeet shoes can help.