FREE STANDARD SHIPPING, RETURNS & EXCHANGES

(On all US orders excl. AK, HI, PR)

Orthofeet offers a hassle free policy, with FREE Returns and FREE Exchanges for purchases made on orthofeet.com only.
(Offer not valid for HI,PR,AK and International orders)

60-Day Wear Test OF SHOES & INSOLES

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase.

SOCKS

If you are returning socks, partial refund will be issued only to unused pairs that are still attached to the original packaging.

TO PROCESS YOUR EXCHANGE or RETURN:

STEP 1:

Enclose a copy of the packing slip or invoice with the returned item(s).

STEP 2:

Please fill out this form indicating whether an Exchange or Refund is being requested and enclose the form with the returned items(s). Be aware, Orthofeet allows one exchange per item.

STEP 3:

You may have received a prepaid return shipping label in your box. If you did not, you can create a prepaid return label Click here.

STEP 4:

Affix the return label to the outside of your shipping carton.

STEP 5:

Please drop your package off to the appropriate carrier, based on your label type (FedEx or USPS).

For a list of the most up to date FedEx locations, please click here.

Please keep a copy of the tracking # for your reference and allow us 15-21 business days to receive and process your return. You will receive email confirmation of your Exchange or Refund once your return has been processed.

Please be aware, the FedEx label is for drop off use only. If you request a pickup from FedEx, there will be a $5 fee deducted from your return.

Have a Question?

Please call our Customer Care Team at 1-800-524-2845

Monday through Friday, 9:00 to 5:00 EST (NJ),

or email us at cs@orthofeet.com

FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?

Between shipping back and processing it might take 15 to 21 business days for you to receive your exchanged product. Once the return is received and processed, you will receive email confirmation of your exchange, along with a new order number.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?

Returns or exchanges can be dropped off at any United States Post Office. 

Let our experts help you find the right shoe for your needs

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Chat with a live rep on our website

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Call our customer service team at
1-800-524-2845 (Mon-Fri, 9-5 EST)

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Visit our FAQ page - we've answered
the most common questions

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Here's What Our Happy Customers Are Saying

VIVIAN IMPERIALE

These offer the ultimate in long-lasting comfort. I used to have pain in my heels and balls of my feet but no more. I have a bunion, hammer toes, wide front foot and narrow heel, low arches but none of that matters with the construction of these shoes.

RON MAAS

I struggle with plantar fasciitis, and I could hardly believe how comfortable and supportive these shoes are. I don't think there's a better brand on the market. I will not have to look anywhere else for shoes again.

DR. GERSHMAN

I have been using Orthofeet footwear and orthotics for my patients for over 15 years, and I can attest that they offer the best solution for people with sensitive feet, including those with foot pain, diabetes and arthritis.

Why OrthoFeet?

The primary focus of the OrthoFeet brand is to offer the ultimate comfortable and functional shoes, orthotic insoles and socks. By combining athletic footwear technology and therapeutic detailing, OrthoFeet footwear offer the highest level of comfort and protection for sensitive feet.
Finding the right pair of shoes can be a tiring process, especially when faced with a foot ailment. OrthoFeet employs biomedical engineers to build innovative footwear products, designed to alleviate the symptoms associated with various foot conditions, such as Plantar Fasciitis, Heel and Foot pain, bunions, corns, calluses, and neuroma, and products for individuals with diabetes, arthritis and Neuropathy.
Orthofeet is also offering innovative high heels, which are biomechanically engineered to offer the world’s most comfortable heels. Bioheels allow users to customize the support under the arch and to adjust the space inside the shoe, providing a perfect fit and eliminating foot slippage at the heel. For more Information click here.
OrthoFeet products have been proven to help millions of people looking for comfort shoes, diabetic shoes, therapeutic shoes, arthritic shoes, orthotic shoes, foot orthotics, removable insoles, seam-free socks, non-binding and non-constrictive socks. For more Information click here.